Information Technology Support Analyst

Altis; Brampton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Altis in Brampton, Ontario, is seeking an experienced IT support professional for a contract through December 2026 (37.5 hours/week). You’ll provide hands-on technical support across hardware, software, connectivity and workplace systems, helping employees stay productive and connected.

You’ll troubleshoot issues, support technology rollouts, and balance independent problem solving with knowing when to escalate.

Qualifications

• 3+ years of related experience in deskside, service desk or call centre technical support.
• College-level education or coursework in computer science or a related field; relevant experience will also be considered.
• Strong knowledge of Windows OS, macOS, productivity applications, PCs, printers and peripheral devices.
• Strong analytical, troubleshooting and decision‑making skills, with sound judgment around escalation.
• Excellent organization and prioritization skills, with the ability to work independently and collaboratively.
• Strong interpersonal skills and confidence supporting users at all levels.
• Ability to occasionally move, lift or push objects weighing up to 40 lbs.

Responsibilities

• Install, configure and support PCs, Macs, printers, peripherals and software applications.
• Diagnose and resolve hardware, software and remote connectivity issues, ensuring requests are completed accurately and on time.
• Communicate issue status clearly to users and management, escalating or routing requests when needed.
• Create and update technical and training documentation and provide new employees with guidance on systems, network access, email and IT policies.
• Provide mobile user support and participate in on‑call support outside regular business hours.
• Travel to other sites as required, approximately 10% annually.

Skills

Deskside support

Service desk

Windows OS

macOS

Troubleshooting

Documentation

On‑call support

Team collaboration

Communication

Physical lifting (up to 40 lbs)

Education

College education in CS or related field

Job description

Location: Brampton, Ontario, on-site with occasional work in Bolton

Language: Strong written and spoken English communication skills required

Duration: Contract through December 2026, 37.5 hours per week

About the Opportunity

This is an exciting opportunity for an experienced IT support professional to join a collaborative corporate technology team supporting employees with the tools they rely on every day. You’ll provide hands‑on technical support across hardware, software, connectivity and workplace systems, helping users stay productive and connected.

Working closely with end users and IT colleagues, you’ll troubleshoot issues, support technology rollouts and contribute to a positive service experience. This role is ideal for someone who enjoys variety, takes ownership and can confidently balance independent problem‑solving with knowing when to escal.

What’s In It for You

You’ll gain broad exposure to Windows and Mac environments while supporting users across a variety of technologies and business needs. You’ll join a team that values collaboration, practical problem‑solving and continuous learning, with opportunities to stay current on evolving technologies and strengthen your technical expertise.

Your Responsibilities

• You’ll install, configure and support PCs, Macs, printers, peripherals and software applications.


• You’ll diagnose and resolve hardware, software and remote connectivity issues, ensuring requests are completed accurately and on time.


• You’ll communicate issue status clearly to users and management, escalating or routing requests when needed.


• You’ll create and update technical and training documentation and provide new employees with guidance on systems, network access, email and IT policies.


• You’ll provide mobile user support and participate in on‑call support outside regular business hours.


• You’ll travel to other sites as required, approximately 10% annually.

Skills and Qualifications

• 3+ years of related experience in deskside, service desk or call centre technical support.


• College-level education or coursework in computer science or a related field, relevant experience will also be considered.


• Strong knowledge of Windows OS, macOS, productivity applications, PCs, printers and peripheral devices.


• Strong analytical, troubleshooting and decision‑making skills, with sound judgment around escalation.


• Excellent organization and prioritization skills, with the ability to work independently and collaboratively.


• Strong interpersonal skills and confidence supporting users at all levels.


• Ability to occasionally move, lift or push objects weighing up to 40 lbs.