System Support Specialist (Ottawa, ON)

ALT Consulting; Ottawa; Presencial; CAD 45.000 - 60.000; Jornada completa

Descripción de la vacante

ALT Consulting is seeking a System Support Specialist to join our frontline technical operations team. You will respond to tickets, troubleshoot workstation, software, and network issues, and help keep clients productive with reliable IT support.

Working with senior team members on deployments and projects, you will build practical skills in a client-facing environment, document solutions, and contribute to a fast-paced MSP setting where accuracy and reliability matter daily.

Formación

• 1+ years of experience in technical support, helpdesk, or a related role.
• Familiarity with Windows and macOS troubleshooting.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Reliable and punctual with strong time management skills.
• Eager to learn and grow in the IT field.
• Comfortable working in a fast-paced, client-facing environment.

Responsabilidades

• Provide front-line technical support to clients via phone, email, and on-site visits
• Troubleshoot and resolve workstation, software, peripheral, and network connectivity issues
• Set up and configure new workstations, laptops, and mobile devices
• Assist with onboarding new employees at client sites
• Log and document support tickets, resolutions, and client interactions
• Escalate complex or unresolved issues to senior team members with clear documentation
• Assist with hardware and software inventory management
• Support Microsoft 365 users with account, email, and application issues
• Participate in infrastructure projects alongside senior technical staff

Conocimientos

Communication

Time management

Client-facing

Problem solving

Attention to detail

Learning mindset

Windows/macOS troubleshooting

Herramientas

Microsoft 365

ConnectWise

Autotask

Descripción del empleo

ALT Consulting is an IT firm providing comprehensive, fully-managed IT services and solutions to businesses, agencies, and government organizations across North America. We are a diverse and driven team of talented individuals who are passionate about creating work environments conducive to success, both for ourselves and for our clients.

Success with information technology starts with finding the right tools for the job or industry, and setting these tools up to provide intuitive workflows for the end-user. It is our mission to provide organizations with fast and reliable access to their business data and collaboration tools and to ultimately allow them to work without interruptions due to technology.

About the Role

During a typical day as a System Support Specialist at ALT Consulting, you'll be working on the front line of our technical operations team, helping clients resolve workstation, software, and network issues that interrupt their day-to-day work. You'll respond to support tickets, troubleshoot problems, and make sure clients stay productive.

You'll work closely with senior team members on larger deployments and infrastructure projects, building your technical skills in a real-world, client-facing environment. Our clients depend on your reliability and attention to detail to keep their offices running.

Each day you will be empowered to develop your skills, take ownership of the problems you're assigned, and contribute to a team that takes client outcomes seriously.

Workstation and Office Setup

You will be well equipped to handle your role with your own advanced technology setup. When working from the office, you'll be in your own private workspace, which includes an immersive 40-inch 4K monitor, a MacBook Pro, quality peripherals, and an ergonomic desk and chair.

Responsibilities

• Provide front-line technical support to clients via phone, email, and on-site visits
• Troubleshoot and resolve workstation, software, peripheral, and network connectivity issues
• Set up and configure new workstations, laptops, and mobile devices
• Assist with onboarding new employees at client sites
• Log and document support tickets, resolutions, and client interactions
• Escalate complex or unresolved issues to senior team members with clear documentation
• Assist with hardware and software inventory management
• Support Microsoft 365 users with account, email, and application issues
• Participate in infrastructure projects alongside senior technical staff

About You

• 1+ years of experience in technical support, helpdesk, or a related role
• Familiarity with Windows and macOS troubleshooting
• Strong communication and interpersonal skills
• Ability to explain technical concepts clearly to non-technical users
• Reliable and punctual with strong time management skills
• Eager to learn and grow in the IT field
• Comfortable working in a fast-paced, client-facing environment

Considered an Asset

• Experience with Microsoft 365 and related applications
• CompTIA A+ or Network+ certification
• Experience in a Managed Services Provider (MSP) environment
• Familiarity with ticketing systems such as ConnectWise or Autotask
• Valid driver's license
• Bilingual in English and French