On-Site IT Support Pro: Mac, A/V & Event Tech

Faire; Kitchener; On-site; CAD 41,741 - 57,652; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Faire is seeking an on-site IT Support Technician in Waterloo to join our IT team. You will manage the Jira ticket queue, assist employees with MacOS, SaaS tools, and AV setups, and troubleshoot network issues in a fast-paced environment.

You’ll also support internal events like Makers Faire, take ownership of tasks, identify automation opportunities, and document processes in Notion to improve team efficiency.

Qualifications

• 2+ years of experience in IT Support, Help Desk, or deskside role.
• Experience supporting MacOS, SaaS applications, and basic A/V setups.
• Strong troubleshooting skills and the ability to solve issues independently.
• Clear written and verbal communication.
• Comfortable using Jira, Slack, Zoom, Notion, and FleetDM.

Responsibilities

• Handle tickets in the Jira queue with clear communication and ownership.
• Support employees with MacOS, SaaS tools, account access, and general troubleshooting.
• Troubleshoot devices, network, Zoom rooms, partnering with IT Engineering to implement solutions.
• Communicate clearly with employees through Slack, Zoom, Jira, and in person.
• Support internal events such as Makers Faire, including planning, setup, equipment testing, and on‑site assistance.
• Take on ambiguous tasks and deliver high‑quality results; improve workflows and automate repetitive tasks.
• Update and create documentation in Notion to clarify processes for the team.

Skills

IT Support

MacOS

SaaS tools

A/V setups

Troubleshooting

Communication

Office presence

Jira

Slack

Zoom

Notion

FleetDM

Tools

Jira

Slack

Zoom

Notion

FleetDM

Job description

Faire is seeking an on-site IT Support Technician in Waterloo to join our IT team. You will manage the Jira ticket queue, assist employees with MacOS, SaaS tools, and AV setups, and troubleshoot network issues in a fast-paced environment.

You’ll also support internal events like Makers Faire, take ownership of tasks, identify automation opportunities, and document processes in Notion to improve team efficiency.