Onsite IT Field Service Technician - Growth & Hybrid

Accurate Network Services; Edmonton; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Health and wellness benefits

Fitness allowance

Flexible hybrid work options

Job summary

Accurate Network Services Inc. is seeking an experienced Field Service Technician to join our Edmonton-based team. You will support clients onsite across the greater Edmonton area, diagnose and repair hardware and network issues, and document all actions.

Regular hours are 8:00 am to 4:30 pm with after-hours and weekend work as needed, plus an on-call rotation roughly every 18 weeks. You’ll work with a small team including the Service Delivery Manager, Client Services, Project Managers, and

Qualifications

• 1+ years of field service or technical support experience.
• Experience administering and troubleshooting Windows 10/11, M365 and Azure.
• Printers, SMTP settings, and basic networking troubleshooting.
• CompTIA A+ certification or equivalent is an asset.
• Strong communication with clients and vendors; independent work.
• Ability to lift at least 30 lbs and hold a valid driver's license.

Responsibilities

• Provide in-person technical support to diagnose, test, and repair hardware and infrastructure issues.
• Deploy, install, configure, remove, or move workstations, printers, networking gear per scope.
• Document setup to ensure tickets close on time and issues are minimized.
• Update IT Glue, ticket notes, and Autotask with findings and actions.
• Provide weekly site visits and complete checklists; send post-visit summaries.
• Offer after-hours/weekend support and participate in on-call rotation.

Skills

Field service experience

Windows 10/11

MS 365 & Azure

Printers & SMTP

Networking issues

Driver's license

Communication skills

Problem solving

Job description

Accurate Network Services Inc. is seeking an experienced Field Service Technician to join our Edmonton-based team. You will support clients onsite across the greater Edmonton area, diagnose and repair hardware and network issues, and document all actions.

Regular hours are 8:00 am to 4:30 pm with after-hours and weekend work as needed, plus an on-call rotation roughly every 18 weeks. You’ll work with a small team including the Service Delivery Manager, Client Services, Project Managers, and