On-Site IT Systems Administrator (MSP & Networking)

Intelica Solutions Inc.; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Health and dental coverage

Training and certifications

Performance recognition

Phone allowance

Mileage reimbursement

Free parking

Office snacks

Job summary

Intelica Solutions Inc. in Edmonton is seeking an Intermediate IT Systems Administrator to join our on-site team. This hands-on role combines technical support with IT consulting, handling servers, networks and cloud services for multiple client environments.

You will perform end-user support, configure networks, manage Microsoft 365 and server infrastructure, and take on larger projects as you grow. Regular client visits and after-hours work may be required.

Qualifications

• 3–7 years of practical IT support, systems administration or networking experience.
• Good working knowledge of Windows, Microsoft 365, Active Directory and networking fundamentals.
• Excellent spoken and written English communication for frequent client interaction.

Responsibilities

• Provide remote, telephone and on-site technical support to business clients.
• Troubleshoot Windows PCs, Microsoft 365, Outlook, printers, applications and user accounts.
• Support Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization and backups.
• Configure and troubleshoot switches, wireless networks, firewalls, VPNs and other network equipment.
• Administer Microsoft 365, Exchange Online, Entra ID and SharePoint environments.
• Own assigned service requests, communicate with clients, and document tickets.
• Assist with deployments, migrations, maintenance, upgrades and projects.
• Collaborate with teammates and escalate as needed.

Skills

IT support

Windows OS

Microsoft 365

Active Directory

Networking basics

Customer communication

On-site support

Tools

Fortinet

ConnectWise

VMware

Hyper-V

Backup solutions

Job description

Intelica Solutions Inc. in Edmonton is seeking an Intermediate IT Systems Administrator to join our on-site team. This hands-on role combines technical support with IT consulting, handling servers, networks and cloud services for multiple client environments.

You will perform end-user support, configure networks, manage Microsoft 365 and server infrastructure, and take on larger projects as you grow. Regular client visits and after-hours work may be required.