Field IT Consultant: Onsite & Remote Client Support

ESW IT; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

ESW-IT is seeking a Field Service Consultant to support clients across the Edmonton region. The role involves deployment and hands-on IT support at client sites, both on-site and remotely, with travel to remote sites when required.

You will manage hardware and software deployments, provide after-hours support as needed, and operate with a strong client-service focus to ensure timely resolutions and customer satisfaction.

Qualifications

• Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required
• Supervision of third-party contractors performing IT-related installations or maintenance may be required
• Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required
• CompTIA A+, Network + and PDI+ certifications are desirable
• Experience working within ticketing/tracking software is required.
• Experience working with Security cameras, and associated hardware.
• Point to Point Wireless experience, app virtualization knowledge, would be valuable skills
• Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess
• Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required
• Network and fiber optic cable installation and termination experience are desirable
• Proficient verbal and written English skills are required
• Basic vehicle maintenance skills, checking oil, tire pressure, etc.

Responsibilities

• Assist our clients by working on a variety of IT-related projects, providing additional or backfill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field as well as emergency support when required.
• This position may require traveling to and working at remote sites.
• You will be supplied with a mobile device to ensure our clients have support at all times.
• You will be supplied with a Fleet Truck for client site visits.
• The successful candidate must be client centric (internal or external) and must have excellent client service skills

Skills

Technical expertise

Client service excellence

Problem solving

Independence & teamwork

Adaptability

Ethics & integrity

Physical readiness

Education

Computer-related post-secondary diploma

3 years’ technical support experience

Tools

Office 365

Citrix

RSA

VPN

Job description

ESW-IT is seeking a Field Service Consultant to support clients across the Edmonton region. The role involves deployment and hands-on IT support at client sites, both on-site and remotely, with travel to remote sites when required.

You will manage hardware and software deployments, provide after-hours support as needed, and operate with a strong client-service focus to ensure timely resolutions and customer satisfaction.