Onsite Event AV Technician

Encore Canada; Banff; On-site; CAD 27,000 - 33,000; Full time

Job summary

Encore Canada seeks a Technician to set up and operate basic audiovisual systems in a hospitality setting. You will ensure guest satisfaction, troubleshoot issues, and maintain strong client relationships on site at hotels and events.

The role requires 1 year of AV or hospitality experience, a valid driver’s license, and the ability to lift 50 lbs. You will work with Navigator and other systems, with irregular hours including evenings and weekends.

Qualifications

• High School Diploma is required; Associate degree preferred.
• Achieve Technical Level 3 Certification within 180 days.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in educational environment preferred.
• Valid driver’s license required for team members that may operate company vehicles.
• DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate and breakdown basic AV equipment for events.
• Provide excellent customer service and maintain client relationships.
• Troubleshoot equipment and software issues promptly and professionally.
• Follow venue safety requirements and supplier protocols.
• Complete accurate systems entry and paperwork; assist invoicing and up-selling.
• Load/unload, label, and scan gear as needed.

Skills

Customer service

Hospitality

Safety awareness

Communication

Driver's license

Education

High School Diploma

Associate degree preferred

Technical Level 3 Certification

Tools

Navigator

Job description

Encore Canada seeks a Technician to set up and operate basic audiovisual systems in a hospitality setting. You will ensure guest satisfaction, troubleshoot issues, and maintain strong client relationships on site at hotels and events.

The role requires 1 year of AV or hospitality experience, a valid driver’s license, and the ability to lift 50 lbs. You will work with Navigator and other systems, with irregular hours including evenings and weekends.