Event AV Technician: On-Site Tech & Guest Support

Encore Global; Ottawa; Hybrid; CAD 25,000 - 32,000; Full time

Job summary

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology and requires on-site work.

Key duties include flawless equipment operation and timely setup/breakdown, delivering outstanding customer service, troubleshooting minor tech issues, and completing system entry and paperwork.

Qualifications

• High School Diploma required.
• Associate degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Equipment operation: set up, operation, and breakdown of basic audiovisual equipment.
• Customer service: exceed expectations, maintain client relationships, meet with guests on site, monitor events.
• Technical ability: troubleshoot and resolve basic equipment/software issues, follow venue safety and supplier protocols.
• Systems knowledge: complete systems entry and paperwork, interact with staff and vendors, up-sell, process invoices, load/unload gear, label and scan equipment.

Skills

Customer service experience

Hospitality experience

Audio-visual experience

Valid driver’s license

DOT requirement awareness

Lift up to 50 lbs

Education

High School Diploma

Associate degree preferred

Tools

Navigator software

Job description

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology and requires on-site work.

Key duties include flawless equipment operation and timely setup/breakdown, delivering outstanding customer service, troubleshooting minor tech issues, and completing system entry and paperwork.