On-Site Customer Response & CRM Specialist – Brampton

Savaria Corporation; Brampton; On-site; CAD 50,000 - 60,000; Full time

Job summary

Savaria Corporation is seeking a Customer Response Specialist for our Brampton office. You will handle calls and emails, maintain lead data in Zoho CRM, and generate reports using Excel.

Collaboration with sales and marketing teams will help resolve customer issues and support growth initiatives. Ideal candidates have a university or college degree and at least two years in customer service, marketing, or retail.

Qualifications

• University or college degree required.
• 2 years customer service, marketing, or retail experience.
• Proficient with MS Word and Excel; CRM experience is a plus.

Responsibilities

• Handle incoming calls and emails from prospective customers.
• Maintain data integrity for leads in the CRM (Zoho).
• Prepare summary reports using Excel and assist with marketing/lead reports.
• Support customer service issues and liaise with sales/dealers for resolutions.
• Distribute brochures and samples to dealers; coordinate lead allocations.
• Assist with marketing activities and respond to online reviews.

Skills

Customer service

English communication

Problem solving

Ambitious and eager to learn

French language proficiency (asset)

Education

University/college degree

Tools

MS Word

Excel

Zoho CRM

Salesforce

Job description

Savaria Corporation is seeking a Customer Response Specialist for our Brampton office. You will handle calls and emails, maintain lead data in Zoho CRM, and generate reports using Excel.

Collaboration with sales and marketing teams will help resolve customer issues and support growth initiatives. Ideal candidates have a university or college degree and at least two years in customer service, marketing, or retail.