Consumer Response Specialist

Savaria Corporation; Brampton; On-site; CAD 50,000 - 60,000; Full time

Job summary

Savaria Corporation is seeking a Customer Response Specialist for our Brampton office. You will handle calls and emails, maintain lead data in Zoho CRM, and generate reports using Excel.

Collaboration with sales and marketing teams will help resolve customer issues and support growth initiatives. Ideal candidates have a university or college degree and at least two years in customer service, marketing, or retail.

Qualifications

• University or college degree required.
• 2 years customer service, marketing, or retail experience.
• Proficient with MS Word and Excel; CRM experience is a plus.

Responsibilities

• Handle incoming calls and emails from prospective customers.
• Maintain data integrity for leads in the CRM (Zoho).
• Prepare summary reports using Excel and assist with marketing/lead reports.
• Support customer service issues and liaise with sales/dealers for resolutions.
• Distribute brochures and samples to dealers; coordinate lead allocations.
• Assist with marketing activities and respond to online reviews.

Skills

Customer service

English communication

Problem solving

Ambitious and eager to learn

French language proficiency (asset)

Education

University/college degree

Tools

MS Word

Excel

Zoho CRM

Salesforce

Job description

Salary Range: $50,000.00 To $60,000.00 Annually

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,300 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

Position Summary

We are looking for an on-site Customer Response Specialist at our Brampton office. The successful candidate will have experience in a similar customer service role either from a call centre, or from the retail sector.

This position is 100% on site in Brampton.

Essential Duties and Requirements

• Field incoming calls and emails from prospective customers to provide information about the company and products, and dispatch these leads accurately and in a timely manner
• Ensure data integrity for leads and lead management process in our CRM (Zoho)
• Prepares summary reports using Excel, assists with reports for leads, web traffic
• Assist with customer service issues and complaints to support a fast and satisfactory resolution by liaising with sales and dealer customers
• Collates and sends brochure and samples to dealers
• Liaises with sales team to ensure lead allocations are accurate and updated in the CRM
• Conducts customer satisfaction survey research from time-to-time
• Collaborates with the marketing team and contributes with ideas, feedback gained from end users and suggested improvements
• Supports various marketing activities such as web site updates, responding to comments on social media or Google reviews
• Assists with trade show coordination and other events
• Supports Manager with growing the team’s skills and contributions to success
  
  

Mindset, Skills & Education

• University or college graduate required
• 2 years customer service, marketing, or retail experience
• Ambitious, curious, willing-to-learn personality
• Patient and calm demeanour to handle customer complaints and solve problems
• Must be adept with MS Word and Excel, as well as experience using a CRM such as Zoho or Salesforce an asset
• Well-spoken with strong verbal and written English skills. French is an asset.
• Interest in career progression and expanding responsibility over time

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. This role is a chance to shape your career and the future of Marketing at Savaria! Join us!