Customer Service Representative

Scn-Industrial; Senneville; On-site; CAD 38,000 - 52,000; Full time

Job summary

Scn-Industrial is seeking a Customer Service Representative to develop and maintain solid business relationships with our valued customers. The CSR will process quotes and orders, provide technical information, and upsell promotions while collaborating with outside sales managers to drive sales across Canada.

Qualifications include 2 years in customer service, a post-secondary diploma, strong interpersonal skills, and bilingual fluency in French and English.

Qualifications

• 2 years experience in a customer service role.
• Post-secondary diploma.
• Excellent interpersonal skills.
• Ability to communicate effectively.
• Detail-oriented and able to meet deadlines.
• Experience working independently in a fast paced environment.
• Proficient with MS Office and data entry.
• Bilingual (French and English), spoken and written. This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

Responsibilities

• Process incoming quote requests.
• Process orders that come by telephone, and email.
• Provide technical information as required.
• Offer solutions to clients' business needs.
• Upsell promotions that may affect theirs orders.
• Communicate on the availability of products and progress of existing orders.
• Partner with outside sales managers to help drive sales and improve customer service.

Skills

Interpersonal skills

Communication

Detail-oriented

Independent work

MS Office & data entry

Bilingual French/English

Education

Post-secondary diploma

Tools

MS Office

Job description

Working with a fast-paced and energetic team; as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to challenge each other and strives to achieve goals that help build the success of the company.

As a CSR you will be responsible for but not limited to:

• Process incoming quote requests.
• Process orders that come by telephone, and email.
• Provide technical information as required.
• Offer solutions to clients' business needs.
• Upsell promotions that may affect theirs orders.
• Communicate on the availability of products and progress of existing orders.
• Partner with outside sales managers to help drive sales and improve customer service.

Qualifications:

• 2 years experience in a customer service role.
• Post-secondary diploma.
• Excellent interpersonal skills.
• Ability to communicate effectively.
• Detail-oriented and able to meet deadlines.
• Experience working independently in a fast paced environment.
• Proficient with MS Office and data entry.
• Bilingual (French and English*), spoken and written. *This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.