Consumer Response Specialist

Savaria; Brampton; On-site; CAD 40,000 - 54,000; Full time

Job summary

Savaria is seeking an on-site Customer Response Specialist at the Brampton office. The role focuses on fielding customer inquiries, updating CRM leads, and coordinating with sales and marketing teams to ensure accurate lead management and timely responses.

Requirements include a university or college degree and 2 years in customer service, marketing, or retail. Proficiency in MS Word/Excel and CRM tools (Zoho/Salesforce) is valued; English is essential, French is a plus.

Qualifications

• University or college graduate

Responsibilities

• Field incoming calls and emails from prospective customers to provide information about the company and products
• Ensure data integrity for leads in the CRM (Zoho)
• Prepare summary reports using Excel, assist with reports for leads and web traffic
• Assist with customer service issues and complaints to support a fast resolution by liaising with sales and dealer customers
• Collate and send brochure and samples to dealers
• Liaise with sales team to ensure lead allocations are accurate in the CRM
• Conduct customer satisfaction survey research from time-to-time
• Collaborate with marketing and provide feedback from end users
• Support marketing activities such as website updates and responses to comments on social media or Google reviews
• Assist with trade show coordination and events
• Support Manager with growing the team's skills and contributions to success

Skills

Customer service

CRM experience

Excel

MS Word

English proficiency

French is asset

Education

Bachelor's degree

Tools

Zoho CRM

Salesforce

Excel

MS Word

Job description

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,300 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,300 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

Position Summary

We are looking for an on-site Customer Response Specialist at our Brampton office. The successful candidate will have experience in a similar customer service role either from a call centre, or from the retail sector.

This position is 100% on site in Brampton.

Essential Duties And Requirements

• Field incoming calls and emails from prospective customers to provide information about the company and products, and dispatch these leads accurately and in a timely manner
• Ensure data integrity for leads and lead management process in our CRM (Zoho)
• Prepares summary reports using Excel, assists with reports for leads, web traffic
• Assist with customer service issues and complaints to support a fast and satisfactory resolution by liaising with sales and dealer customers
• Collates and sends brochure and samples to dealers
• Liaises with sales team to ensure lead allocations are accurate and updated in the CRM
• Conducts customer satisfaction survey research from time-to-time
• Collaborates with the marketing team and contributes with ideas, feedback gained from end users and suggested improvements
• Supports various marketing activities such as web site updates, responding to comments on social media or Google reviews
• Assists with trade show coordination and other events
• Supports Manager with growing the team's skills and contributions to success

Mindset, Skills & Education

• University or college graduate required
• 2 years customer service, marketing, or retail experience
• Ambitious, curious, willing-to-learn personality
• Patient and calm demeanour to handle customer complaints and solve problems
• Must be adept with MS Word and Excel, as well as experience using a CRM such as Zoho or Salesforce an asset
• Well-spoken with strong verbal and written English skills. French is an asset.
• Interest in career progression and expanding responsibility over time

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. This role is a chance to shape your career and the future of Marketing at Savaria! Join us!