Onboarding Success Manager - Travel Tech & Client Adoption

RiseMe

Canada

On-site

CAD 85,000 - 120,000

Full time

2 days ago

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Job summary

Corporate Traveller seeks an Onboarding Success Manager to guide customers through onboarding and drive early adoption of Melon and related solutions. You will coordinate with Sales and operations to deliver successful launches and lasting customer success from day one.

You will manage onboarding projects from contract signing through go-live, deliver customised training, and act as a trusted advisor for clients. Bilingual French/English is preferred to support diverse client needs.

Qualifications

Client onboarding, implementations or project management experience preferred.
Customer-facing role essential.
Build and maintain strong client relationships and manage training delivery.
Familiarity with Salesforce, Wrike, Vidyard, and Microsoft Office.
Experience with Concur onboarding and implementation advantageous.
Bilingual French/English required for dealing with clients and team members.
Degree qualification preferred.
Travel industry knowledge preferred.

Responsibilities

Consult with clients to determine onboarding and implementation approach.
Manage onboarding projects from contract signing through go-live.
Build relationships with client stakeholders to support retention.
Create and deliver customised training to increase engagement and adoption.
Serve as primary onboarding contact and trusted advisor for clients.
Gather and respond to customer feedback throughout onboarding.
Communicate customer information to internal teams and ensure smooth transitions.