Onboarding Success Manager: Corporate Travel Tech

Socket.dev; Quebec; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Generous paid time off

Travel perks/discounts

Health & Wellness Programs

RRSP/RPP with matching

Job summary

Flight Centre Travel Group’s Corporate Traveller seeks an Onboarding Success Manager to guide clients through onboarding, maximise technology adoption, and drive early success with Melon solutions. You will coordinate with Sales, operations, and clients to ensure seamless implementation and long-term customer value.

The role combines project management, client relations, training delivery, and solution consulting.

Qualifications

• Previous experience in client onboarding, implementations, or project management (preferred).
• Previous experience in a customer-facing role (essential).
• Experience building and maintaining strong client relationships.
• Experience facilitating training and driving user adoption.
• Familiarity with Salesforce, Wrike, Vidyard, and Microsoft Suite.
• Familiarity with project management tools.

Responsibilities

• Consult with clients to determine the most effective onboarding and implementation approach.
• Manage onboarding projects from contract signing through successful go-live.
• Build strong relationships with key client stakeholders to strengthen partnerships and support long-term retention.
• Create and deliver customised training sessions designed to increase client engagement, confidence, and adoption.
• Act as the primary onboarding contact and trusted advisor for clients.
• Gather, analyse, and respond to customer feedback throughout the onboarding process.
• Manage client expectations while advocating for their business needs internally.
• Serve as a solutions expert for onboarding, implementation, and adoption best practices.
• Partner closely with Sales teams to understand client requirements, pain points, and key objectives.
• Ensure accurate documentation and effective communication of customer information to operational teams.
• Facilitate seamless transitions from onboarding to long-term customer support teams.
• Support client onboarding within Concur.
• Assist with advanced technical implementations including HR Feeds, Single Sign-On (SSO), Duty of Care, and related configurations.
• Build and maintain client Melon sites and adjust configurations as required.
• Monitor onboarding milestones and drive timely completion of implementation activities.
• Support sales presentations, pitches, and RFP responses when required.
• Contribute to onboarding process improvements that enhance the client experience.
• Act as a resource for colleagues and participate in team projects and initiatives.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

French/English bilingual

Excellent communication

Stakeholder management

Project management

Client onboarding

Training delivery

Problem solving

Time management

Education

Degree qualification

Tools

Salesforce

Wrike

Vidyard

Microsoft Suite

Job description

Flight Centre Travel Group’s Corporate Traveller seeks an Onboarding Success Manager to guide clients through onboarding, maximise technology adoption, and drive early success with Melon solutions. You will coordinate with Sales, operations, and clients to ensure seamless implementation and long-term customer value.

The role combines project management, client relations, training delivery, and solution consulting.