Client Onboarding & Adoption Lead

RiseMe

Calgary

On-site

CAD 87,000 - 107,000

Full time

2 days ago

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Benefits offered by this job

Generous paid time off

Travel perks/discounts

Health & Wellness Programs

RRSP/RPP with matching

Employee Share Plan

Job summary

Flight Centre Travel Group's Corporate Traveller is seeking an Onboarding Success Manager to guide new and existing clients through onboarding, ensuring a seamless implementation and early adoption of Melon and related solutions.

You will partner with Sales and operations to deliver successful launches, build strong stakeholder relationships, and drive long-term customer success from day one. Bilingual French/English is preferred and Travel industry knowledge is a plus.

Qualifications

Experience in client onboarding, implementations or project management.
Customer-facing experience is essential.
Familiarity with Salesforce, Wrike, Vidyard and Microsoft Suite.
Experience with Concur onboarding and implementation is advantageous.
French-English bilingualism is desired; travel industry knowledge is a plus.

Responsibilities

Consult with clients to determine effective onboarding and implementation approaches.
Manage onboarding projects from contract signing through go-live.
Build relationships with client stakeholders to support retention.
Deliver customised training to increase adoption and engagement.
Act as primary onboarding contact and trusted advisor for clients.
Coordinate with Sales and operations to ensure successful launches.
Document and communicate customer information to operations teams.
Support onboarding within Concur and related configurations.