Onboarding Specialist

OpenTable; Toronto; Hybrid; CAD 50,000 - 55,000; Full time

Job summary

OpenTable is seeking an Onboarding Specialist in Toronto, responsible for successfully onboarding restaurant partners and training staff. The role involves interfacing with clients, configuring systems to their needs, and ensuring a smooth implementation process. Ideal candidates will have experience in hospitality and strong organizational skills.

Benefits

Work from anywhere for up to 20 days per year

Company-paid therapy sessions

Company-wide week off each year

No meeting Fridays

Paid parental leave

Generous paid vacation

Paid volunteer time

Development Dollars for career growth

Travel Discounts

Private health and dental insurance

Qualifications

• 1+ years experience in support or implementation.
• Experience training non-technical customers on software use.
• Understanding of restaurant operations desired.

Responsibilities

• Guide restaurants through the onboarding process.
• Train restaurant staff to use OpenTable effectively.
• Manage the administrative functions of the onboarding program.

Skills

Organization

Documentation

Time Management

Communication

Problem Solving

Education

College degree

Job description

With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

In this role, you will:

The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products. The Onboarding team is responsible for the end-to-end implementation of the onboarding process. We lead the restaurant from initial sale through configuration to initial training and go-live. The OBS position is a hybrid position, requiring two to three days in office depending on location. The OBS will use various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.

In this role, you will:

• Enthusiastically contact our restaurants and guide them through the onboarding process

• Work with our restaurant partners to configure the OpenTable system to their needs

• Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations

• Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations

• Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget

• Work with internal partners to help develop and refine the Onboarding program

• Effectively handle a queue of restaurants to reduce time-to-onboarding

• Communicate status of tasks and the backlog to peers and a broader community

• Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points

Please apply if:

• 1+ years experience, preferably in a support, implementation or hospitality role

• Experience training non-technical customers on the use of software

• Understanding of restaurant operations a must with direct restaurant experience helpful

• Ability to make ethical decisions based on key facts in potentially ambiguous situations

• Proven ability to drive projects through to completion

• Ambitious to get things done with minimal supervision

• Good phone and tele-presence required for effective training and implementation

• College degree preferred

• Excellent organization, documentation and time management skills

Benefits:

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off upon start
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada located role is $50,000 - 55,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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