Onboarding Specialist

Insight Global; Toronto; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Onboarding Specialist to enhance the onboarding experience for new Consultants. In this hybrid role based in Toronto, you will manage onboarding activities, ensuring compliance and efficiency while fostering strong relationships with internal teams. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a keen attention to detail. This role offers a unique opportunity to contribute to a dynamic team dedicated to providing top-notch service in the staffing and recruiting industry.

Qualifications

• 1+ year of onboarding or compliance experience required.
• Strong Excel, data entry, and research skills are essential.
• Experience in a fast-paced environment is a plus.

Responsibilities

• Inform and guide newly hired Consultants through onboarding activities.
• Manage high-volume onboarding tasks with urgency and efficiency.
• Ensure compliance with onboarding standards and policies.

Skills

Onboarding experience

Customer service

Communication skills

Attention to detail

Time management

Tools

ComTrak

ATLIS

Onboarding365

E-Verify

NAVEX

Job description

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Consultant Onboarding Specialist - Hybrid out of Insight Global's Toronto Office

About This Role: The Insight Global Consultant Onboarding Department is seeking an Onboarding Specialist who is passionate about providing a seamless onboarding experience for our Consultants while mitigating risk to the company by ensuring that all Consultants we hire meet Insight Global’s and our Client's onboarding criteria prior to beginning their assignment.

What You’ll Do:

1. Inform newly hired Consultants of their onboarding activities via email & telephone.
2. Initiate and complete onboarding activities through multiple systems including, but not limited to, ComTrak, ATLIS, Onboarding365, E-Verify, NAVEX, etc.
3. Review results and/or completion of onboarding activities to ensure compliance with IG and Client standards.
4. Liaise with screening vendors and proactively work to adjudicate applicable searches in a timely fashion.
5. Advise Consultants on the status of onboarding activities and when items are needed to complete onboarding.
6. Manage a high-volume workload with urgency and efficiency.
7. Build relationships with Consultant Onboarding Leadership, Compliance, Contracts, Legal, National Accounts, AMs, and RECs to ensure onboarding is correct and efficient.
8. Respond promptly to inquiries from Consultants and internal customers, escalating when needed.
9. Implement and adopt new processes to enhance the Consultant experience and Department performance.
10. Maintain knowledge of onboarding activities and requirements to ensure policies related to background checks, drug screens, work authorizations, client-specific documents, trainings, payroll documents, etc., are met.

What You’ll Need to Succeed:

• 1+ year of Onboarding and/or Compliance experience.
• Experience in a fast-paced, production-driven role with proven customer service abilities.
• Courage to act with urgency and deliver results.
• Excellent communication skills for effective interaction at all levels.
• Attention to detail, highly organized, and deadline-oriented.
• Strong Excel, data entry, research, and time management skills.
• Ability to adapt to change in a fast-paced environment.
• Staffing industry experience is a plus.

Additional Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Human Resources and Customer Service
• Industries: Staffing and Recruiting

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