Onboarding Specialist

Monex Europe Limited; Old Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a rapidly expanding financial services firm as an Onboarding Specialist, where you'll play a pivotal role in guiding clients through the onboarding process. This position offers the chance to work in a dynamic environment focused on excellence and innovation in foreign exchange and payment solutions. You'll be the primary contact for new clients, ensuring they have a seamless experience while adhering to internal policies. If you're passionate about customer service and thrive in a target-driven environment, this is the perfect opportunity for you to grow and make a significant impact in a supportive team culture that values collaboration and personal development.

Benefits

Health and Wellness programs

Professional development support

Collaborative team culture

Flexible working arrangements

Qualifications

• Minimum 3 years in a client-facing role, preferably in onboarding.
• Experience in regulated industries and financial crime exposure.

Responsibilities

• Ensure smooth onboarding process and provide exemplary customer experience.
• Maintain documentation and identify improvement opportunities.

Skills

AML/Due diligence checks

Customer service

Onboarding new accounts

Salesforce

Financial crime exposure

Education

Degree-level education or equivalent experience

Tools

Salesforce

Job description

Monex Canada is a rapidly expanding premier financial services firm specializing in foreign exchange and international payment solutions. We are dedicated to empowering Canadian businesses by offering competitive exchange rates, strategic risk management, and personalized service. Our team is committed to excellence, leveraging deep market insights and innovative technology to help our clients navigate the complexities of the global FX market.

The Onboarding Specialist is responsible for conducting the onboarding review in line with the current policy to ensure all requirements are fulfilled.

To perform AML/Due diligence checks on all clients and to identify and mitigate high risk factors. The Onboarding Specialist will onboard clients while adhering to the internal policies and procedures set out by Monex while identifying any potential risks to the business by following the escalation process stated in these policies.

You are required to act in accordance with the ‘Monex Code of Conduct’ as detailed in your contract of employment, the Employee Handbook and its related policies.

Key Responsibilities & Accountabilities:

1. Ensuring a smooth onboarding journey from start to finish
2. Onboarding inbound sales inquiries (email, phone, chat) to ensure they are utilizing the platform to its full potential
3. Consistently providing an exemplary customer experience
4. Guiding new customers through onboarding setup and implementation; you are the primary point of contact
5. Maintain accurate documentation of client interactions and onboarding progress
6. Documenting client files in a structured format compliant with internal requirements
7. Identifying opportunities for improvement within the onboarding process
8. Proactive follow-up with clients and sales representatives to ensure timely completion of onboarding analysis
9. Produce detailed reports with recommendations based on these findings

Business Knowledge / Technical Skills:

1. Financial crime exposure to Canadian AML and Financial Crime
2. Previous experience of working within a similar, regulated industry
3. Previous experience in a customer client role
4. Experienced in onboarding new accounts
5. Minimum of 3 years of hands-on experience in a client-facing role, preferably in an onboarding role
6. Working successfully in a target-driven operational environment; ability to manage performance and targets in a fast-paced, pressured environment
7. Knowledge of Salesforce

Leadership / Management Skills:

1. Leads by example, embodying the culture and values of the Company
2. Able to anticipate issues and risks and mitigate accordingly
3. Credibility in dealing with clients and colleagues across complex organizations with different cultures and geographies
4. Ensuring and maintaining the standard of all documentation for their department’s systems, controls, policies, and processes
5. Maintenance of decision-making records

Educational Qualifications:

1. Educated to Degree-level or able to demonstrate equivalent relevant experience

Professional Qualifications:

1. Current membership of relevant professional body desirable
2. Current CPD Log - 12 hours per calendar year

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

In compliance with Ontario's Bill 190, we confirm that this posting represents a new vacancy within our organization.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Monex, we do our very best every day to ensure that we take good care of our people, as our biggest asset is our highly driven and focused Talent Culture.

We strive to continuously enable our people to develop their full potential by offering the necessary tools and support to empower our people to develop professionally and to take the next step in their career here at Monex.

Teamwork is a paramount part of our Talent Culture as we achieve more when we collaborate and all work together. We take pride in our familial culture with colleagues who are willing to go the extra mile for one another.

We foster a culture of Health and Wellness, encouraging our colleagues to pursue healthy habits and promoting healthy lifestyles.