On-site Client Experience & Revenue Growth Specialist

The New Network; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

The New Network is seeking a Sales and Customer Experience Specialist to lead onboarding and guide new Calgary clients through key milestones. You will balance relationship management with revenue accountability and promote platform services to drive growth.

Ideal candidates have 3+ years in B2C sales, a proven track record in revenue-driven customer experience, and strong CRM documentation skills. This on-site role offers growth in a rapidly scaling team.

Qualifications

• 3+ years in B2C sales and relationship management with direct revenue accountability.
• Proven track record of driving revenue performance, customer activation, and retention through relationship-building.
• Ability to guide clients through complex decisions with clarity and structure.
• Strong digital literacy with experience documenting workflows in CRM or customer platforms.

Responsibilities

• Onboard clients and build lasting relationships from onboarding through renewal.
• Use client context to recommend relevant platform services at key milestones.
• Drive revenue growth by aligning solutions with client needs and guiding decisions.
• Log interactions and decisions in core systems; support smooth handoffs with cross-functional teams.

Skills

B2C sales

Revenue accountability

Relationship management

CRM documentation

Cross-functional collaboration

Tools

CRM software

Job description

The New Network is seeking a Sales and Customer Experience Specialist to lead onboarding and guide new Calgary clients through key milestones. You will balance relationship management with revenue accountability and promote platform services to drive growth.

Ideal candidates have 3+ years in B2C sales, a proven track record in revenue-driven customer experience, and strong CRM documentation skills. This on-site role offers growth in a rapidly scaling team.