On-Call Member & Client Experience Advisor

Desjardins Group; Canada; On-site; CAD 36,000 - 48,000; Full time

Job summary

Desjardins Group is seeking a temporary on-call advisory agent to enhance member and client experiences, ensuring satisfaction across a range of banking interactions. You will welcome clients, listen to their needs, and offer personalized solutions while promoting Desjardins products and digital tools.

You will identify opportunities, support financial transactions, and refer complex issues to specialists, all while adhering to compliance, security and risk management standards.

Qualifications

• High school diploma in related field.
• Two years of relevant experience.
• Knowledge of French is required.
• Strong communication and customer service skills.

Responsibilities

• Support members and clients by explaining Desjardins products and digital tools to help them complete transactions independently.
• Contribute to business development and maintain relationships through service delivery and activities.
• Assist members and clients who encounter fraud or irregularities, referring them to appropriate partners.
• Stay updated on the latest Desjardins standards, products and services and adhere to compliance and risk management rules.

Skills

French language

Customer service

Communication

Education

High school diploma

Job description

Desjardins Group is seeking a temporary on-call advisory agent to enhance member and client experiences, ensuring satisfaction across a range of banking interactions. You will welcome clients, listen to their needs, and offer personalized solutions while promoting Desjardins products and digital tools.

You will identify opportunities, support financial transactions, and refer complex issues to specialists, all while adhering to compliance, security and risk management standards.