OMNI Department Lead — Customer Experience & Ops

Walmart Canada; Maple Ridge; Presencial; CAD 24.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability accommodations

Descripción de la vacante

Walmart Canada in Maple Ridge is seeking an OMNI Associate to support leadership of the OMNI area, partner with the OMNI Assistant Manager, and help deliver high-quality customer service while ensuring tasks are completed.

Responsibilities include greeting customers, promoting products, coordinating daily OMNI activities, maintaining area presentation, assisting with scheduling, reviewing key OMNI metrics, training Associates, and upholding safety standards in line with company policy.

Formación

• Age – 16 or older

Responsabilidades

• Provide excellent customer service by greeting customers, assisting with products/services, locating merchandise and resolving issues.
• Assist in directing and coordinating task completion according to priorities from the OMNI Assistant Manager and Store Management Team.
• Assess OMNI area presentation and identify deficiencies for corrective action.
• Delegate, assist and follow up on daily OMNI activities.
• Support with scheduling as needed.
• Review and act on opportunities related to OMNI metrics such as Presubs, FTPR, CSAT.
• Participate in training and development of OMNI Associates and provide feedback as needed.
• Contribute to a safe, clean work environment by following policy and completing Spark App Checklists.

Conocimientos

Customer Service

Team Coordination

Training & Development

Safety Compliance

Descripción del empleo

Walmart Canada in Maple Ridge is seeking an OMNI Associate to support leadership of the OMNI area, partner with the OMNI Assistant Manager, and help deliver high-quality customer service while ensuring tasks are completed.

Responsibilities include greeting customers, promoting products, coordinating daily OMNI activities, maintaining area presentation, assisting with scheduling, reviewing key OMNI metrics, training Associates, and upholding safety standards in line with company policy.