Omni Channel Dept Lead — Customer Experience & Ops

Walmart; Saskatoon; On-site; CAD 19,000 - 28,000; Full time

Job summary

Walmart in Saskatoon, SK is seeking an OMNI Department Manager to provide customer service and support for Online Grocery and Walmart.ca processes. The role involves supervising OMNI Associates, organizing back-office tasks, and promoting products to customers to drive sales.

The position emphasizes team leadership, training, and daily operational planning to manage customer traffic and workload effectively on-site at 3035 Clarence Ave S, Saskatoon.

Qualifications

• Age – 16 or older.

Responsibilities

• Participates in training and development of all OMNI Associates.
• Completes Back Office Setup including daily order summaries and workload planning for CFAs.
• Checks email and AMP+ for Action Items.
• Completes daily picks and post-pick activities to keep Back Office ready for the next day.
• Leads by example, greeting customers politely and promoting products/services.

Skills

Customer service

Team leadership

Operational planning

Job description

Walmart in Saskatoon, SK is seeking an OMNI Department Manager to provide customer service and support for Online Grocery and Walmart.ca processes. The role involves supervising OMNI Associates, organizing back-office tasks, and promoting products to customers to drive sales.

The position emphasizes team leadership, training, and daily operational planning to manage customer traffic and workload effectively on-site at 3035 Clarence Ave S, Saskatoon.