(CAN) OMNI Lead Department Manager

Walmar; Mission; On-site; CAD 24,000 - 35,000; Full time

Job summary

Walmart Canada in Mission, BC is seeking an OMNI Associate to help lead the OMNI area and processes, delivering a high level of customer service while ensuring task completion.

You will greet customers, promote products, assist with scheduling and daily activities, review key OMNI metrics, participate in training, and maintain a safe, clean store environment in line with company policy. Reporting to the OMNI Assistant Manager, this on‑site role emphasizes teamwork and reliability.

Qualifications

• Experience in retail or customer service.
• Ability to promote products and resolve customer issues.

Responsibilities

• Provide excellent customer service by greeting customers.
• Promote products and locate merchandise.
• Coordinate daily OMNI activities and scheduling.
• Review OMNI metrics and address opportunities.
• Participate in training for OMNI Associates.
• Maintain safety and cleanliness per policy.
• Assist in ensuring displays and fixtures are secure.
• Support with task delegation and follow-up.

Skills

Customer service

Leadership

Team coordination

Training support

Tools

Spark App

Job description

Position Summary...To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.What you'll do...Job Responsibility #1 Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.Job Responsibility #2 Assists in providing direction and the co-ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.Job Responsibility #3 Assesses the overall presentation of OMNI area, noting deficiencies for corrective action.Job Responsibility #4 Delegate, assist and follow up on completion of daily OMNI activities.Job Responsibility #5 Support with scheduling as needed.Job Responsibility #6 Review, follow-up and action any opportunities on key OMNI metrics - Presubs, FTPR, CSAT etc.Job Responsibility #7 Participates in the training and development of the OMNI Associates , and provides feedback as needed.Job Responsibility #8 Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of Spark App Checklists and ensuring displays and fixtures are secure and free of debris.The minimum rate of pay for this position starts from $21.50.Le taux horaire minimum pour ce poste débute à 21.50.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…31956 LOUGHEED HWY, MISSION, BC V2V 0C6, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .