Leader OMNI - Service Client et Coordination

Walmart Canada; Sainte-Agathe-des-Monts; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada is seeking an OMNI Associate to support leadership of the OMNI area and processes in collaboration with the OMNI Assistant Manager, ensuring high customer service levels and task completion.

The role includes assisting with directing daily OMNI activities, maintaining area presentation, scheduling support, and contributing to key OMNI metrics such as Presubs, FTPR and CSAT. Training and safety responsibilities are also part of the position.

Qualifications

• Age – 16 or older

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
• Assesses the overall presentation of OMNI area, noting deficiencies for corrective action.
• Delegate, assist and follow up on completion of daily OMNI activities.
• Support with scheduling as needed.
• Review, follow-up and action any opportunities on key OMNI metrics - Presubs, FTPR, CSAT etc.
• Participates in the training and development of the OMNI Associates , and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of Spark App Checklists and ensuring displays and fixtures are secure and free of debris.

Job description

Walmart Canada is seeking an OMNI Associate to support leadership of the OMNI area and processes in collaboration with the OMNI Assistant Manager, ensuring high customer service levels and task completion.

The role includes assisting with directing daily OMNI activities, maintaining area presentation, scheduling support, and contributing to key OMNI metrics such as Presubs, FTPR and CSAT. Training and safety responsibilities are also part of the position.