OMNI Lead: Customer-Centric Ops & Team Leadership

Walmart Canada; Mission; On-site; CAD 24,000 - 35,000; Full time

Job summary

Walmart Canada is seeking an OMNI area support role to assist in leading OMNI processes and ensure a high level of customer service while completing tasks with efficiency. Responsibilities include greeting customers, promoting products, directing daily Omni activities, and maintaining clean, safe displays.

The position supports scheduling and monitors key metrics like CSAT and FTPR. The role emphasizes training associates, coordinating priorities with management, and ensuring compliance with

Qualifications

• Age – 16 or older
• Disability-related needs accommodations per law (preferred)

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
• Assesses the overall presentation of OMNI area, noting deficiencies for corrective action.
• Delegate, assist and follow up on completion of daily OMNI activities.
• Support with scheduling as needed.
• Review, follow-up and action any opportunities on key OMNI metrics - Presubs, FTPR, CSAT etc.
• Participates in the training and development of the OMNI Associates , and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of Spark App Checklists and ensuring displays and fixtures are secure and free of debris.

Job description

Walmart Canada is seeking an OMNI area support role to assist in leading OMNI processes and ensure a high level of customer service while completing tasks with efficiency. Responsibilities include greeting customers, promoting products, directing daily Omni activities, and maintaining clean, safe displays.

The position supports scheduling and monitors key metrics like CSAT and FTPR. The role emphasizes training associates, coordinating priorities with management, and ensuring compliance with