office reception clerk

Liberty Tax, Inc.; Chelmsford; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Free parking available

Learning/training paid by employer

On-site amenities

Job summary

Liberty Tax, Inc. is seeking a detail-oriented administrative clerk to join our on-site team in Ontario. You will greet clients, direct inquiries, process information, and support billing and scheduling tasks in a fast-paced office.

The role requires 1 year to less than 2 years of experience, basic bookkeeping, and proficiency with MS Office including Excel and Outlook. The successful candidate will work at the physical location and contribute to smooth daily operations.

Qualifications

• Completion of secondary (high) school graduation certificate or equivalent experience.
• 1 year to less than 2 years of work experience.
• Ability to work on-site at the physical location.
• Proficiency with MS Office and related software.

Responsibilities

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide directory assistance
• Relay service to persons with disabilities
• Perform data entry
• Provide customer service
• Perform basic bookkeeping tasks

Skills

Word processing software

MS Office

Social Media

Presentation software

Electronic mail

Spreadsheet

MS Excel

MS Outlook

MS Windows

Education

Secondary (high) school graduation certificate

Tools

Word processing software

MS Office

Social Media

Presentation software

Electronic mail

Spreadsheet

MS Excel

MS Outlook

MS Windows

Job description

• Secondary (high) school graduation certificate

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private sector
• General office

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide directory assistance
• Relay service to persons with disabilities
• Perform data entry
• Provide customer service
• Perform basic bookkeeping tasks

Experience and specialization

Computer and technology knowledge

• Word processing software
• MS Office
• Social Media
• Presentation software
• Electronic mail
• Spreadsheet
• MS Excel
• MS Outlook
• MS Windows

Additional information

Security and safety

• Basic security clearance
• Criminal record check

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Maturity

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities