Office Manager

Fitzii; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in orthodontics is seeking a Practice Manager to lead their team and elevate patient experiences. This role involves overseeing daily operations, fostering a culture of collaboration, and driving business success through strategic management. The ideal candidate will have a proven track record in leadership within customer-facing sectors, showcasing a passion for mentoring and empowering teams. Join a legacy of excellence and help continue the tradition of transforming smiles and lives in the Greater Toronto Area. If you are ready to make a significant impact in a supportive and dynamic environment, this opportunity is perfect for you.

Qualifications

• 3+ years of leadership experience in customer-facing industries.
• Strong organizational and decision-making skills.

Responsibilities

• Manage daily operations to ensure a positive and efficient clinic environment.
• Drive patient satisfaction and optimize clinic revenue.

Skills

Leadership

Problem-Solving

Organizational Skills

Customer Service

Team Development

Education

Bachelor’s degree in business administration

Job description

Office Manager

Company: Davis Orthodontics

Location: Toronto, ON

Type: Full-time

Join the Legacy of Davis Orthodontics: Over 50 Years of Creating Smiles and Changing Lives

For over half a century, Davis Orthodontics has been transforming smiles and building lasting relationships in the Greater Toronto Area. Founded with a passion for patient care and a commitment to excellence, we’ve grown into one of the most trusted orthodontic practices in the region. Our evolution over the past 50 years reflects our dedication to staying at the forefront of innovation while never losing sight of our core belief: every patient deserves personalized, compassionate care.

At Davis Orthodontics, we create more than just beautiful smiles—we deliver exceptional experiences that build confidence and inspire trust. From the moment a patient walks through our doors to the day they leave with a radiant new smile, our team works together to ensure that every interaction is seamless, supportive, and memorable.

Your Role as a Practice Manager: Leadership in Action

As Practice Manager, you’ll take the reins of daily operations, ensuring the clinic thrives as a hub of positivity, precision, and progress. This is a role for someone who excels at building high-performing teams, driving operational success, and delivering unparalleled patient experiences.

Inspire and Lead Your Team

• Champion team development by mentoring, coaching, and supporting every team member to achieve their personal best.
• Foster a culture of collaboration, inclusivity, and accountability, where excellence and engagement go hand in hand.
• Be a hands-on leader who leads by example and inspires trust and commitment.

Elevate the Patient Experience

• Manage every step of the patient journey, ensuring exceptional service and care from the first consultation to the final smile reveal.
• Create a welcoming, patient-centered environment that reflects our commitment to quality and hospitality.
• Drive patient satisfaction through increased referrals, positive reviews, and loyalty.

Drive Business Success

• Use your business acumen to optimize schedules, enhance efficiency, and maximize clinic revenue.
• Monitor and manage budgets, payroll, and clinic expenses with a keen eye for detail and strategy.
• Oversee patient accounts and reduce delinquencies while creating future revenue opportunities.

Be a Brand Ambassador

• Build relationships with referring dentists, community partners, and professional networks to grow our practice.
• Promote Davis Orthodontics through creative marketing initiatives that elevate our brand and reputation.
• Represent our practice with pride, professionalism, and passion.

What Makes You a Great Fit?

• Leadership Excellence: 3+ years of proven leadership experience in customer-facing industries like retail, healthcare, or hospitality.
• Entrepreneurial Spirit: A results-driven mindset with a track record of success in sales or operations.
• Problem-Solving Prowess: Strong organizational and decision-making skills to thrive in dynamic environments.
• People-First Mentality: A passion for mentoring, empowering, and inspiring teams.
• Educational Foundation: Bachelor’s degree in business administration or a related field is an asset.

Are You Ready to Be Part of Our Legacy?

If you’re excited to lead, innovate, and make a difference, we want to hear from you. Apply now to join the Davis Orthodontics family and help us continue our tradition of creating smiles and changing lives in the GTA!

Davis Orthodontics is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment where everyone can thrive.