Parts | Office Manager

Yachtsworldwide; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in marine services is seeking a Parts/Office Manager to enhance operational efficiencies and customer service. This dynamic role involves managing customer interactions, overseeing office administration, and ensuring effective supply chain management. The ideal candidate will have a strong background in business administration, exceptional communication skills, and a detail-oriented mindset. Join a forward-thinking company where you can contribute to a thriving team and enjoy a supportive work environment. If you are passionate about customer service and have a knack for organization, this opportunity is perfect for you.

Benefits

Cell phone allowance

Uniform provided

Professional development opportunities

Qualifications

• 5+ years of experience in business administration or office management.
• Strong knowledge of supply chain management.

Responsibilities

• Handle customer complaints and ensure satisfaction.
• Oversee shipping/receiving of parts and maintain inventory database.

Skills

Customer Service

Communication Skills

Detail-oriented

Multi-tasking

Education

Post-Secondary Education

Tools

Microsoft Office

Job description

Parts | Office Manager

Company: Toronto Yacht Services Inc

Location: Toronto Outer Harbour Marina, 475 Unwin Avenue, Toronto, ON M4M 3M2

Start Date: April 2019

Job Type: Full-Time

Salary: $22 to $27/hour depending on qualifications and experience plus cell phone allowance.

Who We Are

In 2009, Toronto Yacht Services Inc. (TYS) was launched to provide mobile, professional marine services and yacht management in the Greater Toronto Area. TYS is the number one Authorized Volvo Penta dealer for warranty, service, parts, and engine sales in the area.

Job Profile

The Parts/Office Manager will perform both roles to assist in operational efficiencies, ensuring high levels of customer service while supporting in-store marketing, merchandising, and promotions.

Roles and Responsibilities

Customer Service

1. Handle customer complaints and ensure satisfaction.
2. Greet customers courteously and process service requests.
3. Assist in creating written estimates and invoices for service work.
4. Timely processing of warranty claims.

Administration

1. Maintain organizational procedures for office personnel.
2. Answer incoming communications promptly.
3. Maintain a customer information database.
4. Ensure compliance with safety regulations and maintain a clean working environment.
5. Other duties as assigned.

Supply Chain Management

1. Oversee shipping/receiving of parts and maintain inventory database.
2. Assist in keeping parts department clean and orderly.
3. Provide service technicians with required parts.

Job Requirements

1. Post-Secondary education or equivalent experience required.
2. 5+ years of experience in business administration or office management.
3. 1-2 years of personnel management experience is an asset.
4. Strong knowledge of Microsoft Office and supply chain management.
5. Excellent customer service and communication skills.
6. Detail-oriented with the ability to multi-task.
7. Valid (class G) Ontario driver's license.

TYS Policies

Professional Development: Attend training as prescribed by management to maintain proficiency in the job description. Uniform provided; smoking restrictions apply.