Office Administrator - Canmore Downtown Dental

Canmore, AB; Canmore; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

RRSP matching

Competitive compensation

Total rewards package with discounts

EFAP for staff and families

Career development and CE access

Social and CE events

Work-life balance

Access to modernized technology

Job summary

Canmore Downtown Dental in Canmore, AB is seeking an organized administrative professional to join our patient‑centered team. You will greet patients, keep the schedule full with minimal gaps, and maintain an accurate recall system and patient database.

Responsibilities include handling patient calls, confirming appointments, and processing referrals and charting. The role supports seamless clinic operations and emphasizes exceptional service for our community.

Qualifications

• Minimum 1 year of administration experience.
• Clinical background and experience with dental software programs considered an asset.

Responsibilities

• Greet and assist patients as they arrive; ensure a lasting positive impression for them.
• Optimize the appointment schedule by ensuring the day is full, with limited gaps.
• Effectively manage recall system and accurately maintain patient database.
• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations.
• Process referral letters and other patient correspondence; manage and file all patient records and charts.

Skills

Administration experience

Tools

Dental software

Job description

About us:

For more than 40 years, Canmore Downtown Dental has been proud to care for the oral health of our community—supporting three generations of local families. Conveniently located on Main Street, we provide a welcoming, patient-centred environment and are always happy to accept new patients.

As an active member of the community, we proudly support several local school sports teams and value the relationships we’ve built both inside and outside our clinic. Our mission is to create long‑term connections between our team and our patients so we can deliver high‑quality, accessible, and family‑friendly dental care in a comfortable, positive atmosphere.

If you’re passionate about community, committed to exceptional service, and looking to join a friendly, long‑standing practice, we’d love to meet you.

Schedule:

Full‑time, no evenings or weekends! Monday - Friday from 7:45am - 5:15pm

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members - helping you grow your future while you build your career with us
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short‑term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry‑leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work‑life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Greet and assist patients as they arrive; ensure a lasting positive impression for them
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Effectively manage recall system and accurately maintain patient database
• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
• Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts

About You:

• Minimum 1 year of administration experience
• Clinical background and experience with dental software programs considered an asset

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case‑by‑case basis and your request will be responded to as soon as possible.