Administrative Assistant - Westmount Dental Centre

hellodent; Edmonton; Hybrid; CAD 38,000 - 56,000; Full time

Job summary

Westmount Dental Centre in Edmonton is seeking a dental administrator to greet patients, manage the schedule, and maintain patient records. The role focuses on optimizing daily appointments, recalls, and patient communications to ensure a smooth front-desk operation.

You will use dental software, handle calls and inquiries, and support referral processing. A minimum of 1 year of dental administration experience is required, and familiarity with dental software is a plus.

Qualifications

• Minimum 1 year of dental administration experience.
• Clinical background and experience with dental software programs considered an asset.

Responsibilities

• Greet and assist patients as they arrive; ensure a lasting positive impression.
• Optimize the appointment schedule by ensuring the day is full, with limited gaps.
• Effectively manage recall system and accurately maintain patient database.
• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations.
• Process referral letters and other patient correspondence; manage and file all patient records and charts.

Skills

Customer service

Scheduling

Phone etiquette

Tools

Dental software programs

Job description

Get To Know Us:

Westmount Dental Centre is a well-established, patient-focused dental clinic in Edmonton dedicated to providing high-quality comprehensive dental care in a welcoming and professional environment. Our team is committed to delivering personalized treatment with a strong emphasis on patient comfort, preventive care, and long-term oral health. We take pride in fostering a collaborative and supportive workplace culture where teamwork, continuous learning, and professional growth are encouraged.

Schedule:

• Rotational weeks. Monday shifts can be 7am-3pm, 1pm-9pm, or 11am-7pm and change every 6 weeks.

• Week one: Tuesday to Friday 7am-2pm.

• Week two: 2pm-9pm Tuesday to Friday, Saturday 9am-4pm.

• There is a $6.00 premium for evening and weekend shifts

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us

• Competitive compensation

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential short-term counseling and advisory services

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

• Attend social and CE events to network with dental professionals in your community

• Work-life balance and flexibility

• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Greet and assist patients as they arrive; ensure a lasting positive impression for them

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

• Effectively manage recall system and accurately maintain patient database

• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations

• Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts

About You:

• Minimum 1 year of dental administration experience

• Clinical background and experience with dental software programs considered an asset

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.