Dental Administrator - Okotoks, AB

dentalcorp; Okotoks; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

RRSP matching

Competitive pay

EFAP (Employee & Family Assistance)

Career development

CE events

Work-life balance

Modern technology

Job summary

Dentalcorp is seeking an experienced Medical Office Administrator to join our Canadian dental network. You will manage front desk operations, schedule appointments efficiently, handle patient calls, and assist with billing and insurance forms, all while delivering a warm, empathetic patient experience.

Minimum 1 year of administrator experience is required; dental software experience is an asset. This role offers stability, growth opportunities, and a collaborative team environment within our

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background is an asset.
• Experience with dental software.

Responsibilities

• Manage front desk operations and greet patients warmly.
• Optimize the appointment schedule with minimal gaps.
• Handle patient calls, confirmations, and amendments.
• Bill patients, process payments, and submit insurance forms.
• Maintain patient records and recall system with accuracy.
• Process referral letters and correspondence from providers.

Skills

Administrative experience

Communication skills

Empathy

Tools

Dental software

Job description

Get To Know Us:

Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting them in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth. To learn more, visit dentalcorp.com

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members - helping you grow your future while you build your career with us
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.