Office Administration Clerk

Dexter Group; Milton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Group insurance 75% employer paid

RRSP plan with 4% employer contrib.

Paid vacation

EAP

Career development opportunities

Casual work environment

Free on-site parking

Job summary

Dexter/DexKo is recruiting an Office Admin Clerk to support daily branch operations in a fast-paced environment. You will handle cash, deposits, customer payments, and maintain confidential financial records.

The role also covers shipping documentation, order management, record-keeping, and general administrative tasks across the office. A 3–5 year background in administration is preferred, with strong organizational skills and customer service focus.

Qualifications

• 3 to 5 years of administrative experience.
• Excellent customer service and communication skills, verbal and written.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• High level of accuracy handling cash, financial reports, and documents.
• Ability to work independently and with the team; meet deadlines.

Responsibilities

• Reconcile and validate cash deposits and record transactions.
• Scan, record, and process cheques per procedures; handle customer payments.
• Manage customer credit card information securely and confidentially.
• Review disputes and process returns, credits, and refunds.
• Track transportation and shipping documentation; maintain records.
• Order, manage, and maintain office supplies and filing systems.
• Provide general administrative support to the branch and departments.

Skills

Excellent communication

Organizational skills

Multi-task management

Attention to detail

Independent/work with team

Time management

Proficiency with office software

Tools

Office software

Order management systems

Databases

Job description

Selecting Only The Best! Joining the Dexter/DexKo Team.

We are proud of what we do and where we are going at Dexter/DexKo, and we know that our great people are what makes us so exceptional. It is important to us that the people we invite onto our team are a good fit both technically and culturally, and that the feeling is mutual. The process we use to assess fit may be different than what you’ve experienced with other companies, and we have designed it that way for a reason. If you have applied and are being considered for a position with us, this brief video will help you understand what to expect as you move through the Dexter/DexKo Selection Process.

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

The Office Admin Clerk is responsible for performing a variety of administrative, financial, and operational duties to support the efficient day-to-day operations of the branch. This position requires accuracy, organization, attention to detail, confidentiality, and the ability to manage multiple priorities.

Key Responsibilities

Financial and Customer Account Administration

Reconcile and validate cash deposits to ensure accuracy and proper recording of transactions.

Scan, record, and process cheques in accordance with established company procedures.

Process customer payments accurately and in a timely manner. (Front counter)

Record, process, and manage customer credit card information securely and confidentially, in accordance with company procedures.

Review, process, and assist in resolving customer account disputes, discrepancies, and payment-related issues.

Process, close, and maintain documentation related to merchandise returns, credits, and refunds.

Transportation and Shipping Administration

Track and record transportation and freight-related information.

Prepare and maintain required shipping and transportation documentation.

Track and record transportation costs associated with incoming purchase orders, including freight, delivery, container, and other applicable charges.

Review and validate transportation-related information and supporting documentation for accuracy.

Follow up on missing or incomplete transportation and shipping documentation as required.

Office and Administrative Support

Order, manage, and maintain office supplies and inventory to ensure adequate stock levels.

Prepare, organize, file, and retain administrative records and documentation in accordance with company procedures.

Maintain accurate and organized electronic and physical files.

Provide general administrative support to the branch and other departments as required.

Assist with other administrative and operational activities necessary to support the efficient functioning of the business.

Additional Responsibilities:

Perform other related administrative, financial, or operational duties assigned by management based on business needs and operational priorities.

Assume additional responsibilities and provide support in other areas of the business, as reasonably required by the immediate supervisor.

The responsibilities outlined above are not intended to be an exhaustive list of all duties associated with the position. The Office Admin Clerk may be assigned additional duties and responsibilities that are reasonably related to the nature of the position, based on operational requirements and the needs of the organization.

Required Experience, Qualifications and Skills

3 to 5 years of administrative experience

Excellent customer service and communication skills, both verbal and written

Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment

High level of accuracy and attention to detail, particularly when managing cash, financial reports and administrative documents

Ability to work independently while collaborating effectively with the team and management

Strong time-management skills and ability to meet deadlines

Proficiency with computer tools, including office software, order management systems and databases

Ability to analyze information and prepare clear, accurate reports

Discretion and integrity when handling confidential and financial information

Adaptability and flexibility in response to changing priorities

Strong sense of responsibility and professionalism

Excellent attention to detail and organizational skills

Ability to work effectively in a fast-paced environment

What We Offer

Permanent, full-time position

Day shift: Monday to Friday, 8:00 a.m. to 5:00 p.m.

Group insurance paid 75% by the employer, including dental, long-term disability, life and vision coverage

RRSP plan with employer contributions of up to 4%

Paid vacation

Employee Assistance Program (EAP)

Opportunities for career advancement and professional development

Casual work environment with company-organized events

Free on-site parking

Why Choose Dexter?

At Dexter, our core values guide every decision we make:

Execute with determination – Seek solutions, innovate and exceed expectations

Connect with people – Develop talent, build strong relationships and contribute to our communities

Do what is right – For our people, our customers and our company

We believe in our “Courage to Care” philosophy: safety is everyone’s responsibility.

Ready to Make a Difference?

Join our customer service support team and help support our sales teams while providing exceptional service to our customers.

Equal Opportunity Employer

All offers of employment are conditional upon the successful completion of a background and reference check. Dexter is committed to employment equity. It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.

Note: The masculine form is used solely for readability purposes. Only candidates selected for an interview will be contacted.

Founded in 1960, Dexter ® is headquartered in Elkhart, Indiana, with 20 manufacturing facilities and over 50 company-owned distribution locations. Dexter is a trusted brand serving the utility trailer, recreational vehicle, marine, agricultural, and specialty markets.