Office Administration Clerk

Dexter; Milton; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Group insurance 75% paid by employer

RRSP plan with 4% employer contrib.

Paid vacation

Employee Assistance Program (EAP)

Career advancement opportunities

Casual work environment

Free on-site parking

Job summary

Dexter is seeking an Office Admin Clerk to support financial, customer account, and shipping administration at our Milton branch. The role emphasizes accurate cash handling, timely payments, and meticulous records management, with opportunities for professional development.

You will maintain files, assist with inventory, and provide strong administrative support to the team across multiple departments in a fast-paced environment.

Qualifications

• 3 to 5 years of administrative experience.
• Excellent customer service and communication skills, both verbal and written.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• High level of accuracy and attention to detail when handling cash, financial reports and documents.
• Ability to work independently while collaborating with the team and management.

Responsibilities

• Reconciling and validating cash deposits and accurately recording transactions.
• Processing cheques, customer payments, and secure handling of credit card information.
• Managing customer account disputes and refunds, with timely resolution.
• Tracking transportation and freight information, and maintaining shipping documentation.
• Administrative tasks: ordering supplies, organizing records, and maintaining electronic/physical files.
• Supporting other administrative and operational activities as needed by management.

Skills

Customer service

Organization

Attention to detail

Cash handling

Communication (written)

Tools

Office software

Order management systems

Databases

Job description

Key Responsibilities

Financial and Customer Account Administration

Reconcile and validate cash deposits to ensure accuracy and proper recording of transactions.

Scan, record, and process cheques in accordance with established company procedures.

Process customer payments accurately and in a timely manner. (Front counter)

Record, process, and manage customer credit card information securely and confidentially, in accordance with company procedures.

Review, process, and assist in resolving customer account disputes, discrepancies, and payment-related issues.

Process, close, and maintain documentation related to merchandise returns, credits, and refunds.

Transportation and Shipping Administration

Track and record transportation and freight-related information.

Prepare and maintain required shipping and transportation documentation.

Track and record transportation costs associated with incoming purchase orders, including freight, delivery, container, and other applicable charges.

Review and validate transportation-related information and supporting documentation for accuracy.

Follow up on missing or incomplete transportation and shipping documentation as required.

Office and Administrative Support

Order, manage, and maintain office supplies and inventory to ensure adequate stock levels.

Prepare, organize, file, and retain administrative records and documentation in accordance with company procedures.

Maintain accurate and organized electronic and physical files.

Provide general administrative support to the branch and other departments as required.

Assist with other administrative and operational activities necessary to support the efficient functioning of the business.

Additional Responsibilities:

Perform other related administrative, financial, or operational duties assigned by management based on business needs and operational priorities.

Assume additional responsibilities and provide support in other areas of the business, as reasonably required by the immediate supervisor.

The responsibilities outlined above are not intended to be an exhaustive list of all duties associated with the position. The Office Admin Clerk may be assigned additional duties and responsibilities that are reasonably related to the nature of the position, based on operational requirements and the needs of the organization.

Required Experience, Qualifications and Skills

3 to 5 years of administrative experience

Excellent customer service and communication skills, both verbal and written

Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment

High level of accuracy and attention to detail, particularly when managing cash, financial reports and administrative documents

Ability to work independently while collaborating effectively with the team and management

Strong time-management skills and ability to meet deadlines

Proficiency with computer tools, including office software, order management systems and databases

Ability to analyze information and prepare clear, accurate reports

Discretion and integrity when handling confidential and financial information

Adaptability and flexibility in response to changing priorities

Strong sense of responsibility and professionalism

Excellent attention to detail and organizational skills

Ability to work effectively in a fast-paced environment

What We Offer

Permanent, full-time position

Day shift: Monday to Friday, 8:00 a.m. to 5:00 p.m.

Group insurance paid 75% by the employer, including dental, long-term disability, life and vision coverage

RRSP plan with employer contributions of up to 4%

Paid vacation

Employee Assistance Program (EAP)

Opportunities for career advancement and professional development

Casual work environment with company-organized events

Free on-site parking

Why Choose Dexter?

At Dexter, our core values guide every decision we make:

Execute with determination – Seek solutions, innovate and exceed expectations

Connect with people – Develop talent, build strong relationships and contribute to our communities

Do what is right – For our people, our customers and our company

We believe in our “Courage to Care” philosophy: safety is everyone’s responsibility.

Ready to Make a Difference?

Join our customer service support team and help support our sales teams while providing exceptional service to our customers.

Equal Opportunity Employer

All offers of employment are conditional upon the successful completion of a background and reference check. Dexter is committed to employment equity. It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.

Note: The masculine form is used solely for readability purposes. Only candidates selected for an interview will be contacted.