Night Shift Concierge — Luxury Residential Property

FirstService Residential; Vancouver; On-site; CAD 29,000 - 32,000; Part time

Benefits offered by this job

Employee Assistance Plan

Job summary

FirstService Residential is seeking a Concierge to be the face of high-end residential properties in Vancouver. You will greet residents and visitors, deliver exceptional customer service, and help resolve issues to maintain a superior living experience.

The role requires a strong customer service background, English proficiency, and Cantonese/Mandarin language skills. This is a part-time on-site position with evening shifts and benefits including an Employee Assistance Plan.

Qualifications

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff
• Proficiency in speaking Cantonese and Mandarin is required

Responsibilities

• Greet residents and visitors with a warm smile and provide high standard customer service
• Resolve issues and diffuse sticky situations to ensure resident satisfaction
• Assist with packages and property access while maintaining safety and protocol

Skills

Customer service

English proficiency

Cantonese Mandarin

Strata experience

Job description

FirstService Residential is seeking a Concierge to be the face of high-end residential properties in Vancouver. You will greet residents and visitors, deliver exceptional customer service, and help resolve issues to maintain a superior living experience.

The role requires a strong customer service background, English proficiency, and Cantonese/Mandarin language skills. This is a part-time on-site position with evening shifts and benefits including an Employee Assistance Plan.