Concierge

FirstService Residential; Vancouver; On-site; CAD 29,000 - 32,000; Part time

Benefits offered by this job

Employee Assistance Plan

Job summary

FirstService Residential is seeking a Concierge to be the face of high-end residential properties in Vancouver. You will greet residents and visitors, deliver exceptional customer service, and help resolve issues to maintain a superior living experience.

The role requires a strong customer service background, English proficiency, and Cantonese/Mandarin language skills. This is a part-time on-site position with evening shifts and benefits including an Employee Assistance Plan.

Qualifications

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff
• Proficiency in speaking Cantonese and Mandarin is required

Responsibilities

• Greet residents and visitors with a warm smile and provide high standard customer service
• Resolve issues and diffuse sticky situations to ensure resident satisfaction
• Assist with packages and property access while maintaining safety and protocol

Skills

Customer service

English proficiency

Cantonese Mandarin

Strata experience

Job description

Description

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile and doing their utmost to ensure that residents are provided with a high standard of customer service. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to solve problems and diffuse sticky situations.

Skills and Qualifications:

• Previous experience with strata buildings is an asset
• At least one year of direct/in person Customer Service Experience is required
• Excellent written and oral command of theEnglishlanguage is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff
• Proficiency in speaking Cantonese and Mandarin is required

Physical Requirements:

• Ability to patrol the property including stairs, hallways, interior, and exterior
• Ability to safely receive, store, and handle standard packages received from couriers and carriers
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

Shifts Available:

Friday-Saturday, 11pm-7am

Location:

Vancouver

What We Offer:

As a part-time associate, you will be eligible for our Employee Assistance Plan

Compensation:

$21 - $23 per hour

FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunities for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.