Night Security Operations & Dispatch Coordinator

Knights On Guard; Toronto; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Benefits (Dental +Prescription

Modern Scheduling

Transparent Pay

Training-based Professional Develop.

Career Advancement

Job summary

Knights On Guard is seeking a mid-level administrative professional to handle night operations center processes in Ontario. This role requires one year of security experience and offers the chance to contribute to a dedicated team.

You will act as the first contact for staff, manage scheduling, operate the switchboard and radios, and provide mentorship while upholding KOG policies and responding to emergencies and site issues.

Qualifications

• 24/7 availability
• Minimum of one year security experience
• Eligible to work full-time without restrictions
• Previous leadership or supervisory experience
• Dispatch centre/admin experience preferred
• Excellent customer service and telephone skills
• Excellent verbal and written communication
• Knowledge of basic security and emergency procedures
• Proactive, self-motivated and flexible
• Ability to make sound decisions on the spot
• Discretion and professionalism at all times

Responsibilities

• Act as the first point of contact for staff, managers, clients and the public
• Assist with scheduling by responding to and amending team member time off
• Operate telephone switchboard for internal/external calls
• Operate radios and monitor check-ins/book-ons and offs
• Respond to miscellaneous site issues and situations
• Provide mentorship for on-site team members and respond to emergencies
• Ensure consistent implementation of KOG policies and procedures
• Troubleshoot equipment malfunctions and perform basic repairs
• Perform dispatch functions including operating communication equipment

Skills

Customer service

Telephone skills

Verbal & written communication

Decision making

Mentorship

Education

Tools

Switchboard

Radio communications

Dispatch coordination

Job description

Knights On Guard is seeking a mid-level administrative professional to handle night operations center processes in Ontario. This role requires one year of security experience and offers the chance to contribute to a dedicated team.

You will act as the first contact for staff, manage scheduling, operate the switchboard and radios, and provide mentorship while upholding KOG policies and responding to emergencies and site issues.