Security Guard - Dispatch - Full time

Kandor Management Corporation; Hamilton; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training and development

Collaborative team environment

Full-time with various shifts

Job summary

Guardteck Security, a Canadian-owned provider under Kandor Management Corp., is hiring in Hamilton for a full-time security dispatch role. You will coordinate security staff, handle calls and emergencies, maintain logs, and communicate with clients and supervisors to ensure site safety and service quality.

We value calm decision-making, strong English communication, and teamwork. Competitive hourly pay, ongoing training, and diverse shifts including days, afternoons, nights, weekends, and

Qualifications

• Minimum 1 year of security dispatch, security operations, or related experience.
• Excellent verbal and written English communication skills.
• Strong multitasking, organization, and time management skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Excellent customer service and interpersonal skills.
• High level of professionalism, reliability, and attention to detail.
• Proficient with Microsoft Office and comfortable learning dispatch and scheduling software.

Responsibilities

• Coordinate Security Operations: Monitor and coordinate security staff; Dispatch security personnel promptly in response to incidents, alarms, and client requests; Maintain real-time awareness of guard locations, site status, and priorities.
• Monitor Calls & Emergency Response: Answer calls, radio, and emails; Assess and prioritize emergencies; Coordinate responses with supervisors, emergency services, clients, and field staff; Escalate urgent incidents.
• Reporting & Documentation: Maintain dispatch logs, call records, incident reports, and shift activity reports; Document incidents and updates; Prepare reports for supervisors.
• Customer & Client Communication: Provide professional customer service; Respond to inquiries; Build relationships with clients and staff; Maintain confidentiality.

Skills

Security dispatch experience

English communication

Multitasking

Time management

Organizational skills

Decision making under pressure

Problem solving

Customer service

Interpersonal skills

Attention to detail

MS Office

Dispatch software

Prioritization

Flexible hours

Teamwork

Tools

Microsoft Office

Dispatch software

Job description

Posted Tuesday, August 4, 2026 at 4:00 a.m.

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies . We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

What We Offer

• Competitive pay – $23.00/hour
• Opportunities for career growth and advancement
• Ongoing training and professional development
• Supportive and collaborative team environment
• Full-time opportunities with various shifts, including days, afternoons, nights, weekends, and holidays

What You'll Do

Coordinate Security Operations

• Monitor and coordinate security staff.
• Dispatch security personnel promptly in response to incidents, alarms, and client requests.
• Maintain real-time awareness of guard locations, site status, and operational priorities.

Monitor Calls & Emergency Response

• Answer incoming phone calls, radio communications, and emails in a professional and timely manner.
• Receive, assess, and prioritize emergency and non-emergency situations.
• Coordinate responses with supervisors, emergency services, clients, and field personnel when required.
• Escalate urgent incidents following company procedures.

Reporting & Documentation

• Maintain accurate dispatch logs, call records, incident reports, and shift activity reports.
• Record all communications and operational updates accurately.
• Document incidents, staffing issues, and client requests in accordance with company procedures.
• Prepare reports for supervisors and management as required.

Customer & Client Communication

• Provide professional customer service to clients, employees, and internal departments.
• Respond to inquiries promptly and resolve operational concerns whenever possible.
• Build positive working relationships with clients, supervisors, and field staff.
• Maintain confidentiality while handling sensitive information.

What We're Looking For

Required Qualifications

• Minimum 1 year of security dispatch, security operations, or related experience is required.
• Excellent verbal and written English communication skills.
• Strong multitasking, organization, and time management skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Excellent customer service and interpersonal skills.
• High level of professionalism, reliability, and attention to detail.
• Proficient with Microsoft Office and comfortable learning dispatch and scheduling software.
• Ability to prioritize multiple tasks in a fast-paced, 24/7 operations environment.
• Flexible availability to work days, afternoons, nights, weekends, and holidays.
• Ability to work independently while collaborating effectively with a team.

#GTHP

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.