Security Dispatch Specialist - 24/7 Ops & Growth

Kandor Management Corporation; Hamilton; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training and development

Collaborative team environment

Full-time with various shifts

Job summary

Guardteck Security, a Canadian-owned provider under Kandor Management Corp., is hiring in Hamilton for a full-time security dispatch role. You will coordinate security staff, handle calls and emergencies, maintain logs, and communicate with clients and supervisors to ensure site safety and service quality.

We value calm decision-making, strong English communication, and teamwork. Competitive hourly pay, ongoing training, and diverse shifts including days, afternoons, nights, weekends, and

Qualifications

• Minimum 1 year of security dispatch, security operations, or related experience.
• Excellent verbal and written English communication skills.
• Strong multitasking, organization, and time management skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Excellent customer service and interpersonal skills.
• High level of professionalism, reliability, and attention to detail.
• Proficient with Microsoft Office and comfortable learning dispatch and scheduling software.

Responsibilities

• Coordinate Security Operations: Monitor and coordinate security staff; Dispatch security personnel promptly in response to incidents, alarms, and client requests; Maintain real-time awareness of guard locations, site status, and priorities.
• Monitor Calls & Emergency Response: Answer calls, radio, and emails; Assess and prioritize emergencies; Coordinate responses with supervisors, emergency services, clients, and field staff; Escalate urgent incidents.
• Reporting & Documentation: Maintain dispatch logs, call records, incident reports, and shift activity reports; Document incidents and updates; Prepare reports for supervisors.
• Customer & Client Communication: Provide professional customer service; Respond to inquiries; Build relationships with clients and staff; Maintain confidentiality.

Skills

Security dispatch experience

English communication

Multitasking

Time management

Organizational skills

Decision making under pressure

Problem solving

Customer service

Interpersonal skills

Attention to detail

MS Office

Dispatch software

Prioritization

Flexible hours

Teamwork

Tools

Microsoft Office

Dispatch software

Job description

Guardteck Security, a Canadian-owned provider under Kandor Management Corp., is hiring in Hamilton for a full-time security dispatch role. You will coordinate security staff, handle calls and emergencies, maintain logs, and communicate with clients and supervisors to ensure site safety and service quality.

We value calm decision-making, strong English communication, and teamwork. Competitive hourly pay, ongoing training, and diverse shifts including days, afternoons, nights, weekends, and