Operations Coordinator (Guardteck)

Kandor Management; Burnaby; On-site; CAD 45,000 - 65,000; Full time

Job summary

Guardteck Security in Canada is seeking an Operations Coordinator to support the Operations department. You will handle HR and employee administration, scheduling, and compliance across multiple client sites, ensuring efficiency and quality control.

The role emphasizes coordination of leave, onboarding, shift coverage, overtime, audits, and deployment planning, with exposure to security operations and incident management. This position offers growth in a rapidly expanding team.

Qualifications

• Alarm monitoring, dispatch and call center experience.
• Proficiency in Microsoft applications and technical aptitude.
• Strong organizational and time management skills.
• Knowledge of security operations and ACD systems.
• Excellent written and verbal communication; ability to stay calm in emergencies.

Responsibilities

• Oversee HR and employee administration including leaves and onboarding.
• Coordinate scheduling, coverage, and overtime tracking.
• Maintain site SOPs and deployment planning.
• Coordinate site audits and equipment inventory.
• Ensure compliance and quality assurance through incident tracking and audits.

Skills

Alarm monitoring

Call center experience

Microsoft apps

Time management

Security operations

ACD systems

Education

Criminology or security management degree

Tools

MS Office

ACD software

Job description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies . We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That's why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it's a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck's security team and be part of the impactful work we do.

Job Title: Operations Coordinator

Job Description

Position Title:

Operations Coordinator

Department:

Operations

Report to

Director of Operations

Manage:

Nil

• Internal facing, focused on efficiency, logistics, and quality control
• Internal Operations, Scheduling, Logistics, Audits, Support Services, Financial Responsibilities, Collections

Key Responsibilities:

HR & Employee Administration (30% Time Spent)

• Vacation and leave requests (e.g., sick leave, bereavement, unpaid leave)
• Employment verification and reference letters
• Resignations and terminations
• Disciplinary meetings and documentation
• Onboarding and offboarding coordination
• Probationary reviews and status updates
• Tracking certifications and license renewals (e.g., BST, OFA, Use of Force)
• Employee file management (digital and/or physical)
• Exit interviews

Scheduling & Operations Support (30% Time Spent)

• Shift coverage requests and last-minute replacements
• Overtime approval and tracking
• Post orders creation and updates
• Site-specific SOPs maintenance
• Deployment planning for special events or transitions
• Job board and shift assignment maintenance
• Site audit coordination and follow-up
• Uniform issuance and return tracking
• Equipment allocation and inventory control (radios, vests, flashlights, etc.)
• Fleet vehicle usage logs and maintenance schedules
• Lost/stolen equipment investigations and follow-up

Compliance & Quality Assurance (20% Time Spent)

• Incident report tracking and escalation
• License and compliance audits (internal or external)
• WCB claims tracking and return-to-work coordination
• Employee compliance with training and documentation

Ad Hoc Responsibilities:

• Participate in regular operations meetings.
• Participate in various committees when assigned.
• Other duties as reasonably assigned.

Knowledge, Skills, Experience and Education:

Qualifications

• Hard Skills:
  • Alarm monitoring, dispatch, and call center experience
  • Proficiency in Microsoft applications and technical aptitude
  • Strong organizational and time management skills
  • Knowledge of security operations and ACD systems
• Soft Skills
  • Excelling customer service and communication skills
  • Ability to remain calm and make decisions in emergency situations
  • Strong attention to detail and ability to follow instructions
  • Positive attitude, self-motivated, and able to work in a fast-paced environment

Knowledge, Skills and Abilities

• Ability to work independently and collaboratively as part of a team.
• Honesty, discipline, and commitment.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, attention to detail, and awareness of Guardteck's business environment and relationships.
• Ability to maintain confidentiality and discretion.
• Proven ability to influence and lead people.
• Experience managing tight deadlines and multiple priorities.
• Experience in a high-growth or entrepreneurial environment.
• Flexibility in emotional intelligence to create buy-in and engagement.
• Commitment to continuous self-directed learning and staying current with best practices.
• Ability to create an engaging service environment.
• Sense of humor and enthusiasm.
• Minimum of 6 months of experience in the security industry
• Experience with integrated security systems (CCTV, Access, Intrusion)
• Education in criminology, emergency management, justice, or security management

Why Join Guardteck

Growth Potential

We're expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

We recognize initiative, reliability, and results. Hard work doesn't go unnoticed, and wins are celebrated across the team.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.