Night Security Ops Coordinator & Dispatch

Knights On Guard Security; Toronto; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Benefits (Dental +Prescription

Modern Scheduling

Transparent Pay

Professional Development

Job summary

Knights On Guard Security in Ontario's GTA is seeking a mid-level Administrative Dispatcher for night operations. You will be the first contact for staff, managers, clients and the public, handle scheduling, dispatch, and communications, with a focus on reliability and professional service.

Requirements include at least 1 year in security, 24/7 availability and a demonstrated ability to learn new technology.

Qualifications

• At least 1 year of experience in the security industry.
• 24/7 availability required.
• Eligible to work full-time without restrictions.
• Leadership and supervisory experience preferred.
• Dispatch centre/admin experience preferred.
• Excellent customer service and telephone skills.
• Excellent verbal and written communication.
• Knowledge of basic security and emergency procedures.
• Strong computer application and troubleshooting skills.
• Proactive, self-motivated and flexible.

Responsibilities

• Act as the first point of contact for staff, managers, clients and the public.
• Assist with scheduling by responding to and amending with Team Member book offs.
• Operate telephone switchboard for all internal/external calls.
• Operate radios and monitor check-ins/book-ons/offs.
• Handle mail, courier, packages, messages and inquiries.
• Respond to site issues and emergencies by calling security backup/911.
• Ensure consistent implementation of all KOG policies and procedures.
• Troubleshoot equipment malfunctions and perform basic repairs.
• Perform dispatch functions including operating communications equipment.

Skills

Customer service

Scheduling

Communication

Problem solving

Tools

Dispatch software

Radio systems

Job description

Knights On Guard Security in Ontario's GTA is seeking a mid-level Administrative Dispatcher for night operations. You will be the first contact for staff, managers, clients and the public, handle scheduling, dispatch, and communications, with a focus on reliability and professional service.

Requirements include at least 1 year in security, 24/7 availability and a demonstrated ability to learn new technology.