Night Manager

Dexterra; Ottawa; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

Dexterra Group is seeking a Night Team Leader to oversee the night shift, coordinating staffing, ensuring service coverage, and maintaining quality standards across our custodial/operations services in Ottawa.

You will train and coach staff, monitor performance, and enforce SOPs while working closely with management and the client to resolve issues and drive improvements. A post-secondary diploma is required with 3+ years leadership experience.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years in custodial, facilities, operations or related service environment.
• 3+ years in leadership managing multiple direct reports, preferably in a unionized setting.
• Knowledge of cleaning equipment, SOPs and safety standards.
• Proven ability to train, coach, and hold employees accountable.
• Strong communication and organization skills.
• Ability to prioritize and make independent decisions.
• Proficiency with Microsoft Office applications.
• Valid driver's license and willingness to travel as required.
• Night, weekend and holiday availability as needed.

Responsibilities

• Lead and oversee the night team with direction, coaching, support and accountability.
• Coordinate staffing, assignments, equipment, supplies, and work orders for services.
• Ensure adequate night shift coverage and service levels.
• Train and coach employees while enforcing standards.
• Monitor performance and address issues.
• Ensure SOPs and safety requirements are followed.
• Conduct inspections and identify quality improvements.
• Address operational gaps and drive corrective actions.
• Collaborate with staff, supervisors and client to resolve concerns.
• Report on staffing, service delivery, incidents, and issues to management.
• Support continuous improvement and a high-performing team.
• Undertake additional duties as required.

Skills

Leadership

Staff management

Communication

Problem solving

Night shift

MS Office

Driver's license

Flexibility

Prioritization

Education

Secondary School Diploma

Tools

Cleaning equipment

Microsoft Office

Job description

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

For over 75 years, the companies that began independently and now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. That's something we're truly proud of:Work That Matters, People Who Care.

Job Description

What You'll Do

• Lead and oversee the night team, providing direction, coaching, support, and accountability.
• Coordinate staffing, work assignments, equipment, supplies, and work orders to ensure all required services are completed.
• Ensure adequate staffing and service coverage throughout the night shift.
• Train, coach, and support employees while reinforcing company expectations and service standards.
• Monitor team performance and address operational or performance concerns as required.
• Ensure SOPs, cleaning standards, safety procedures, and client requirements are consistently followed.
• Conduct regular inspections and identify opportunities to improve service quality.
• Prioritize work and use sound judgment to resolve operational issues as they arise.
• Work closely with employees, supervisors, management, and the client to address concerns and find effective solutions.
• Identify operational gaps and take appropriate corrective action.
• Monitor equipment and ensure maintenance or repair issues are reported and followed up.
• Support work order management and ensure outstanding issues are addressed.
• Promote a safe, respectful, and productive work environment.
• Provide regular updates to management regarding staffing, service delivery, incidents, and operational concerns.
• Support continuous improvement initiatives and help drive a high-performing team.
• Perform other duties as required.

Qualifications

What We're Looking For

• Secondary School Diploma or equivalent.
• Minimum 3 years of progressive experience in custodial, facilities, operations, or a related service environment.
• Minimum 3 years of leadership experience managing multiple direct reports, preferably in a unionized environment.
• Strong knowledge of cleaning equipment, custodial procedures, SOPs, quality standards, and safe work practices.
• Demonstrated ability to train, coach, motivate, and hold employees accountable.
• Strong communication, organizational, and problem-solving skills.
• Ability to prioritize competing demands and make sound decisions independently.
• Proficiency with Microsoft Office applications.
• Valid driver's license and willingness to travel as required.
• Flexibility to work nights, weekends, and holidays based on operational requirements.

Additional Information

WHAT’S IN IT FOR YOU?

• A place where people matter, not only at work but in the community.
• Be #1 on day 1 by joining an industry leader.
• Opportunities for growth, development, and advancement within a national organization.
• The chance to make a meaningful impact on employee safety and operational performance.
• Exposure to complex transit and public infrastructure environments.
• Competitive compensation and comprehensive benefits package.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply