Night Concierge & Bell Services Captain

Fairmont

Ottawa

On-site

CAD 30,000 - 42,000

Full time

2 days ago

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Benefits offered by this job

50% Food & Beverage discount

Accor discounts for you and family

Learning programs through Accor academ

Planet 21 CSR involvement

Competitive hourly wage

Job summary

Fairmont Château Laurier in Ottawa is seeking a Night Captain to lead overnight operations and ensure superior guest service. You will handle Food and Beverage deliveries, coordinate with Front Office and Housekeeping, and assist guests with parking and valet details. This role requires exceptional communication, a valid driver’s license, and Smart Serve certification.

Join a landmark property known for its culture, benefits, and CSR initiatives while supporting a team-focused night operation.

Qualifications

Guest service experience in hospitality or related field.
Bilingual communication skills in English and French are preferred.
Smart Serve Certification is required.
Valid driver's license with clean record.

Responsibilities

Consistently offer professional, engaging and friendly service.
Delivery of Food and Beverage orders.
Coordinate and work with Front Office and Housekeeping Departments.
Provide parking assistance upon arrival and departure of guest vehicles.
Provide the guest with detailed parking fees and clear explanation of valet benefits.
Work with the overnight Manager on duty.
Pick-up laundry and doorknob menus.
Meet all guest needs in a pleasant, efficient and professional manner.
Duties include: Shoeshine, In-Room Dining orders and Bell Services.
Other duties as assigned.