Lux Concierge & Valet — Guest Experience Lead

Fairmont; Ottawa; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

50% Food & Beverage discount

Accor worldwide discount for you and a

Learning programs through Accor academ

Planet 21 CSR activities

Job summary

Fairmont Chateau Laurier in Ottawa, located in the heart of Canada's capital, seeks a Doorperson/Valet to deliver a luxurious guest experience. You will warmly welcome guests, valet vehicles, communicate rates, and expertly inform guests about hotel amenities and local attractions.

Responsibilities include maintaining a safe, elegant arrivals area, assisting guests with special requests, and staying flexible to support overnight operations.

Qualifications

• Excellent interpersonal skills.
• Team oriented and collaborative.
• Professional manner with outgoing personality.
• Exceptional verbal communication in English and French.

Responsibilities

• Warmly welcome guests and present valet service.
• Deliver a luxury guest experience in every interaction.
• Greet guests professionally and maintain hospitality standards.
• Label and store vehicle keys securely.
• Explain valet rates and guest benefits clearly.
• Maintain smooth arrival experience and traffic flow.

Skills

Interpersonal skills

Team-oriented

Professional demeanor

Bilingual English/French

Job description

Fairmont Chateau Laurier in Ottawa, located in the heart of Canada's capital, seeks a Doorperson/Valet to deliver a luxurious guest experience. You will warmly welcome guests, valet vehicles, communicate rates, and expertly inform guests about hotel amenities and local attractions.

Responsibilities include maintaining a safe, elegant arrivals area, assisting guests with special requests, and staying flexible to support overnight operations.