Doorperson/Valet (Full-Time)

Fairmont Hotels & Resorts; Ottawa; On-site; CAD 20,536 - 29,249; Full time

Benefits offered by this job

Food & Beverage discount of 50%

Employee benefit card for discounted rates worldwide

Learning programs to sharpen skills

Comprehensive extended health benefits

Job summary

A luxury hotel chain in Ottawa is seeking a Doorperson/Valet to provide exceptional service and assist guests with parking needs. Responsibilities include greeting arriving guests, maintaining a clear entrance area, and ensuring vehicle safety. Ideal candidates will have excellent communication skills, a professional demeanor, and a valid driver's license. This full-time position offers a competitive hourly rate and a variety of employee benefits.

Qualifications

• Available to work weekends, evenings and shift work.
• Valid driver's license with no infractions.

Responsibilities

• Provide parking assistance for guest vehicles upon arrival and departure.
• Ensure customer satisfaction with service throughout guest stay.
• Keep entrance areas free from congestion.
• Report any damage on the valet ticket.
• Answer questions about hotel facilities and local attractions.

Skills

Excellent verbal and interpersonal communication skills

Team-oriented

Customer-service focused

Professional manner

Outgoing personality

Good command of the English language

Job description

Doorperson/Valet (Full‑time) – Fairmont Hotels & Resorts

Location: Ottawa, Ontario, Canada

Company Description

Located in the heart of Canada’s capital next to Parliament Buildings, the Fairmont Château Laurier hotel is looking to fill a Doorperson/Valet position.

What Is In It For You

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates worldwide
• Learning programs through our academies designed to sharpen your skills
• Corporate Social Responsibility activities such as Planet 21
• Comprehensive extended health benefits package
• Hourly rate of $18.07

Job Description

Reporting to the Guest Service Manager Valet, responsibilities include:

• Positioning at entrances to provide parking assistance upon arrival and departure of guest vehicles.
• Greeting all guests arriving by vehicle, promoting valet parking and directing to public parking if preferred.
• Ensuring customer satisfaction with highest caliber of service throughout the guest stay.
• Maintaining clear identification and secure storage of vehicle keys.
• Providing detailed parking fees and explanation of valet benefits.
• Keeping entrance areas free and clear from congestion.
• Executing thorough walk‑around of guest vehicles prior to entry into the garage and reporting any damage on the valet ticket.
• Answering questions about hotel facilities, dining, transportation and tourist attractions.
• Providing removal of items from stored vehicles and other miscellaneous services timely.
• Assisting with fire alarm duties and ensuring guest and co‑worker safety.
• Reporting suspicious behavior or incidents to the appropriate supervisor.
• Strict adherence to Fairmont Service Standard Expectations for valet parking.
• Observing and reporting deficiencies, malfunctions, or untidiness in normal duties.
• Operating all types of vehicles (manual and automatic).

Qualifications

• Available to work weekends, evenings and shift work.
• Excellent verbal and interpersonal communication skills.
• Team‑oriented and customer‑service focused.
• Professional manner and outgoing personality.
• Valid driver’s license with no infractions.
• Good command of the English language.

Physical Aspects Of Position

• Frequent standing and walking throughout the shift.
• Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel).

Our Commitment to Diversity & Inclusion

We are an inclusive company and strive to attract, recruit, and promote diverse talent.

Fair Employment Practices

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. If you require accommodations, please notify us.