Night Auditor & Guest Experience Lead

Fairmont Hotels & Resorts; Edmonton; On-site; CAD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Pension Plan

Employee travel program

Wellness platform

Learning programs

CSR activities

Career development opportunities

Job summary

Fairmont Hotel Macdonald in Edmonton is seeking a Guest Service Agent - Night Auditor for a full-time night shift (11:00 pm – 7:00 am). You will greet guests, check in, settle accounts, and uphold service standards in a premier hotel setting.

Eligibility to work in Canada applies. The role requires English proficiency, strong interpersonal skills, and experience in front desk operations or night audit. Competitive benefits accompany this position.

Qualifications

• Front desk experience or night audit experience is preferred.
• PMS/Night audit proficiency is an asset.
• English communication skills required.

Responsibilities

• Greet, check in, and settle guest accounts while following service standards.
• Be knowledgeable about guestrooms, suites, and hotel services.
• Maintain accurate posting of all charges.

Skills

Front desk

Night audit

PMS experience

Opera PMS

Microsoft Office

Cash handling

English fluency

Education

High school diploma

2 years of college

Tools

Opera PMS

Microsoft Office

Job description

Fairmont Hotel Macdonald in Edmonton is seeking a Guest Service Agent - Night Auditor for a full-time night shift (11:00 pm – 7:00 am). You will greet guests, check in, settle accounts, and uphold service standards in a premier hotel setting.

Eligibility to work in Canada applies. The role requires English proficiency, strong interpersonal skills, and experience in front desk operations or night audit. Competitive benefits accompany this position.