Night Auditor

Fairmont; Edmonton; On-site; CAD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Defined Contribution Pension Plan

Employee travel program

Wellness platform

Academies learning programs

CSR opportunities

Career development opportunities

Job summary

Fairmont Hotel Macdonald is seeking a Guest Service Agent - Night Auditor to join our team in Edmonton. You will warmly greet guests, check them in, and ensure accurate posting of charges while upholding all service standards.

The role requires staying the night shift, handling cash, and supporting front desk operations with professionalism. Candidates should have a high school diploma, 1 year of front desk or night audit experience is a plus, and proficiency with Opera/Front Office systems.

Qualifications

• High school diploma is required.
• Two years of college education is an asset.
• One year of hotel front desk or night audit experience is an asset.
• PMS experience (Opera) is an asset.
• Knowledge of front office applications is a strong asset.
• Ability to communicate in English both verbally and non-verbally.
• Strong interpersonal and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment and manage priorities.
• Ability to handle cash accurately.

Responsibilities

• Greet, check in, and settle guest accounts while following service standards.
• Be knowledgeable about guestrooms, suites, and services.
• Maintain accurate posting of charges.
• Resolve guest concerns to ensure satisfaction.
• Assist in handling emergency situations.
• Train and motivate front desk agents.
• Perform cashiering functions accurately.
• Review routing, rates and all-night auditing functions.
• Monitor cash handling and balance floats.
• Promote and upsell hotel services.
• Monitor rooms inventory to maximize revenue.
• Other duties as required.

Skills

English communication

Interpersonal skills

Problem solving

Cash handling

Computer literacy

Teamwork

Education

High school diploma

Some college (2 years)

Tools

Opera Property Manager

Microsoft Office

Job description

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Guest Service Agent - Night Auditor (Full Time)

First impressions are everything! Your engaging smile and personality are the essence of a great Night Auditor with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day, you will be empowered to deliver on our mission of turning moments into memories for our guests.

What you will be doing:

• Greet, check in, and settle guest accounts while ensuring all service standards are followed
• Be knowledgeable regarding all guestrooms, suites, and services at the hotel
• Maintain current and correct posting of all charges
• Resolve customer concerns and complaints ensuring guest satisfaction
• Assist in handling emergency situations
• Train, motivate and develop front desk agents
• Perform cashiering functions accurately
• Review routing, rates and allnight auditing functions
• Cash handling, which includes currency exchange and balancing a float
• Serve as a sales agent promoting and up-selling hotel services
• Monitor rooms' inventory to assist in maximizing rooms' revenue
• Other duties as required or assigned

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.
• Working night shift (11:00 pm – 7:00 am)

Qualifications

Your experience and skills include:

• High school diploma is needed
• 2 years of college is an asset
• One year of hotel front desk agent or night audit experience as an asset, Property Manager – Opera, Microsoft Office as an asset
• Previous PMS experience is an asset
• Previous experience in front office in similar role, preferably a 4/5 Star/Diamond hotel
• Ability to communicate in English, both verbal and non-verbal
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment and manage conflicting priorities
• Must have the ability to hand cash effectively and accurately
• Computer literate and experience with front office applications a strong asset
• Ability to work cohesively as part of a team with minimal supervision
• Ability to anticipate and focus attention on guest needs

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What's in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $24.93- $25.93 CAD Gross per hour

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/