Night Auditor

Fairmont; Edmonton; On-site; CAD 34,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Vision & Dental

Pension plan

Employee travel program

Job summary

Fairmont Hotel Macdonald in Edmonton seeks a Guest Service Agent - Night Auditor (Full Time) to greet guests, handle check-ins, and balance accounts during the 11:00 pm – 7:00 am shift. You will maintain service standards, know hotel operations, and assist with emergencies.

Candidates should have a high school diploma, college coursework, front desk or night audit experience, and familiarity with Opera PMS and Microsoft Office. Strong communication and cash handling are essential.

Qualifications

• High school diploma is needed.
• Two years of college is an asset.
• Front desk or night audit experience is an asset.

Responsibilities

• Greet guests, check in/out, and balance guest accounts.
• Know hotel rooms, services, and posting of charges.
• Resolve guest concerns and assist with emergencies.

Skills

Customer service

Cash handling

English comms

Teamwork

Problem solving

Education

High school diploma

College coursework

Tools

Opera PMS

Microsoft Office

Front office apps

Job description

• Compensation: CAD 24.93 - CAD 25.93 - hourly

Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Guest Service Agent - Night Auditor (Full Time)

First impressions are everything! Your engaging smile and personality are the essence of a great Night Auditor with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day, you will be empowered to deliver on our mission of turning moments into memories for our guests.

What you will be doing:

Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

• Greet, check in, and settle guest accounts while ensuring all service standards are followed
• Be knowledgeable regarding all guestrooms, suites, and services at the hotel
• Maintain current and correct posting of all charges
• Resolve customer concerns and complaints ensuring guest satisfaction
• Assist in handling emergency situations
• Train, motivate and develop front desk agents
• Perform cashiering functions accurately
• Review routing, rates and allnight auditing functions
• Cash handling, which includes currency exchange and balancing a float
• Serve as a sales agent promoting and up-selling hotel services
• Monitor rooms' inventory to assist in maximizing rooms' revenue
• Other duties as required or assigned

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.
• Working night shift (11:00 pm – 7:00 am)

Qualifications

Your experience and skills include:

• High school diploma is needed
• 2 years of college is an asset
• One year of hotel front desk agent or night audit experience as an asset, Property Manager – Opera, Microsoft Office as an asset
• Previous PMS experience is an asset
• Previous experience in front office in similar role, preferably a 4/5 Star/Diamond hotel
• Ability to communicate in English, both verbal and non-verbal
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment and manage conflicting priorities
• Must have the ability to hand cash effectively and accurately
• Computer literate and experience with front office applications a strong asset
• Ability to work cohesively as part of a team with minimal supervision
• Ability to anticipate and focus attention on guest needs

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $24.93- $25.93 CAD Gross per hour