Guest Service Agent (Part Time)

Accorhotel; Edmonton; On-site; CAD 32,000 - 34,000; Part time

Benefits offered by this job

Medical, Vision & Dental benefits

Employee travel program with discounts

Career development opportunities

Job summary

Fairmont Hotel Macdonald in Edmonton is seeking a Guest Service Agent (Part Time) to warmly welcome guests from arrival to departure, ensuring a memorable stay and smooth check-in experience.

Reporting to the Front Office Manager, you will handle guest requests, answer calls, manage registrations, support VIP arrivals, and maintain a professional appearance while upholding all safety and service standards.

Qualifications

• Previous front desk/reception experience is a strong asset.
• Must have effective communication skills and command of English.
• Hotel/Hospitality degree or diploma is an asset.

Responsibilities

• Provide effective, fast service in a friendly manner.
• Check in and out hotel guests according to standards and policies.
• Answer incoming calls and monitor for special rates.
• Ensure guest satisfaction by addressing concerns promptly.
• Assist VIP and ALL loyalty members for check-in experiences.
• Coordinate delivery of guest mail/messages/packages.
• Keep front desk organized and sanitized per ALL Safe policies.
• Maintain professional appearance and groom standards.
• Report guest comments to Front Office management.
• Know fire and emergency procedures; support other front office tasks.

Skills

Effective communication

Front desk experience

English language proficiency

Education

Hotel/Hospitality degree or diploma

Tools

Microsoft Windows XP

Micros PMS/Opera

Job description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Guest Service Agent (Part Time)

First impressions are everything! As a Guest ServiceAgent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

• Provide effective, fast service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Answer incoming calls
• Monitor for special rates and billing arrangements
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
• Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
• Keep front desk organized, tidied, and sanitized up to ALL Safe policies
• Ensure front desk is stocked with essential material
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
• Make certain to be familiar with fire and emergency procedures
• Other responsibilities connected with Front Office may be required

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Your experience and skills include:

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays

You may be required to work on holidays, weekends, overnights and other non-day shifts.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents

What’s in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $23.48 - $24.48 CAD Gross per hour

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.