Guest Experience Associate (Part-Time) – Travel & Growth

Accorhotel; Edmonton; On-site; CAD 32,000 - 34,000; Part time

Benefits offered by this job

Medical, Vision & Dental benefits

Employee travel program with discounts

Career development opportunities

Job summary

Fairmont Hotel Macdonald in Edmonton is seeking a Guest Service Agent (Part Time) to warmly welcome guests from arrival to departure, ensuring a memorable stay and smooth check-in experience.

Reporting to the Front Office Manager, you will handle guest requests, answer calls, manage registrations, support VIP arrivals, and maintain a professional appearance while upholding all safety and service standards.

Qualifications

• Previous front desk/reception experience is a strong asset.
• Must have effective communication skills and command of English.
• Hotel/Hospitality degree or diploma is an asset.

Responsibilities

• Provide effective, fast service in a friendly manner.
• Check in and out hotel guests according to standards and policies.
• Answer incoming calls and monitor for special rates.
• Ensure guest satisfaction by addressing concerns promptly.
• Assist VIP and ALL loyalty members for check-in experiences.
• Coordinate delivery of guest mail/messages/packages.
• Keep front desk organized and sanitized per ALL Safe policies.
• Maintain professional appearance and groom standards.
• Report guest comments to Front Office management.
• Know fire and emergency procedures; support other front office tasks.

Skills

Effective communication

Front desk experience

English language proficiency

Education

Hotel/Hospitality degree or diploma

Tools

Microsoft Windows XP

Micros PMS/Opera

Job description

Fairmont Hotel Macdonald in Edmonton is seeking a Guest Service Agent (Part Time) to warmly welcome guests from arrival to departure, ensuring a memorable stay and smooth check-in experience.

Reporting to the Front Office Manager, you will handle guest requests, answer calls, manage registrations, support VIP arrivals, and maintain a professional appearance while upholding all safety and service standards.