Night Auditor

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 40,000 - 56,000; Full time

Job summary

West Edmonton Mall Property Inc. is seeking a Night Auditor to cover overnight shifts from 10pm to 8am. The role includes front office duties, guest issue handling, and performing nightly computer backups and transfers.

You will balance departments, run Micros reports, and prepare revenue and department reports for heads of departments. The position also involves valet parking and luggage storage responsibilities in the supervisor's absence.

Qualifications

• 1–2 years night audit or front office experience in a hotel.
• Ability to lift and/or pull luggage up to ~30 lbs for storage.
• Excellent communication, organizational and problem-solving skills under pressure.

Responsibilities

• Perform Front Office duties during shift, ensuring guest needs are met and Night Audit duties are performed.
• Balance food and beverage departments, run Micros reports and prepare for the next day’s business.
• Perform nightly backup of computer systems and PC transfer.
• Reconcile credit card, billing and gift certificate accounts.
• Prepare hotel and department revenue and informational reports for department heads.
• Answer calls courteously and deal with guest complaints effectively.
• Responsible for valet parking and luggage storage in absence of a Guest Service Agent.

Skills

Night audit experience

Front office experience

Communication skills

Organizational skills

Problem-solving

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Your Career Adventure Awaits!
Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and the Assistant Night Manager.

Primary Responsibilities

• Performing Front Office duties during shift, ensuring that guest requirements are met and Night Audit duties are performed.
• Dealing with guest complaints effectively and efficiently.
• Answering all calls courteously.
• Balancing food and beverage departments, run micros reports and prepares for next day of business.
• Performing nightly shutdown and backup of computer systems.
• Performing nightly PC transfer.
• Reconciles credit card, billing accounts and gift certificate accounts.
• Preparing hotel and department revenue and informational reports for distribution to department heads.
• Responsible for valet parking and luggage delivery/storage in the absence of a Guest Service Agent.
• Other responsibilities as required.

Desired Qualifications

• One (1) to two (2) years night audit experience or front office experience within a hotel environment.
• Ability to lift and/or pull luggage, boxes, etc. for storage of up to approx. 30 LBS, in the absence of a Guest Service Agent.
• Excellent communication, organizational, and problem-solving skills while being flexible and be able to work well under pressure.
• Familiarity with Microsoft Office programs such as Word, Excel, and Outlook is a definite asset.
• Neat, well-groomed and professional with a positive, friendly attitude.

Terms Of Employment

• This is a full-time position that must be available Monday through Sunday from 10pm – 8am.
• Must hold a valid Class 5 License and be able to provide a 3-year driver’s abstract.
• Must be able to pass a basic security clearance.

© Copyright 2024 | 8882 170 St NW Edmonton, AB T5T 4M2